Graduate Assistant - International Student Services

Graduate Assistant
- International Student Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Student Avila University
- Kansas City, Missouri, Kansas City, MO, US

3 days ago Requisition

The International Student Services Graduate Assistant supports the daily operations of the International Student Services office by processing routine forms, responding to student emails, and providing general guidance to international students. This position requires strong organization, professionalism, attention to detail, and the ability to handle confidential student information.

• Review and process routine student forms and service requests according to established office procedures.
• Check submitted forms for completeness and follow up with students regarding missing information or documentation.
• Respond to general student emails accurately, professionally, and within established response times.
• Provide general information about office procedures, request forms, required documents, processing timelines, and important deadlines.
• Direct complex immigration, SEVIS, CPT, OPT, STEM OPT, and status-related questions to a Designated School Official.
• Assist students with identifying the correct form or university office for their needs.
• Enter and update student information in university databases, spreadsheets, and tracking systems.
• Maintain accurate electronic records and organize supporting documentation.
• Monitor shared email inboxes and route messages to the appropriate staff member or department.
• Assist with appointment scheduling, student follow-up, workshops, presentations, and other office projects.
• Protect confidential student information and comply with FERPA and university policies.
• Performs additional job-related duties and responsibilities as requested.

• Admitted to and enrolled in an Avila University graduate program.
• Current Avila University student in good academic and conduct standing.
• Strong written and verbal communication and customer service skills.
• Excellent organization, attention to detail, and ability to manage multiple requests and meet deadlines.
• Professional, dependable, patient, and comfortable assisting students from diverse backgrounds.
• Ability to follow established procedures, recognize when a question must be referred to a DSO or another staff member, and refer complex questions appropriately.
• Basic proficiency with Microsoft Outlook, Word, Excel, Teams, and electronic recordkeeping systems.
• Ability to maintain confidentiality, exercise appropriate judgment, and comply with FERPA and university policies.

The International Student Services Graduate Assistant supports the daily operations of the International Student Services office by processing routine forms, responding to student emails, and providing general guidance to international students. This position requires strong organization, professionalism, attention to detail, and the ability to handle confidential student information.

• Review and process routine student forms and service requests according to established office procedures.
• Check submitted forms for completeness and follow up with students regarding missing information or documentation.
• Respond to general student emails accurately, professionally, and within established response times.
• Provide general information about office procedures, request forms, required documents, processing timelines, and important deadlines.
• Direct complex immigration, SEVIS, CPT, OPT, STEM OPT, and status-related questions to a Designated School Official.
• Assist students with identifying the correct form or university office for their needs.
• Enter and update student information in university databases, spreadsheets, and tracking systems.
• Maintain accurate electronic records and organize supporting documentation.
• Monitor shared email inboxes and route messages to the appropriate staff member or department.
• Assist with appointment scheduling, student follow-up, workshops, presentations, and other office projects.
• Protect confidential student information and comply with FERPA and university policies.
• Performs additional job-related duties and responsibilities as requested.

• Admitted to and enrolled in an Avila University graduate program.
• Current Avila University student in good academic and conduct standing.
• Strong written and verbal communication and…