Office Manager

Join Our Growing Team at New U Therapy Center & Family Services!

New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice with locations in Valencia, Torrance, and Westlake Village. We are passionate about providing high-quality, compassionate care to our local communities and are committed to supporting the mental health and well-being of the individuals and families we serve. Our practice offers a comprehensive range of mental health services, including psychiatric services, individual and family therapy, and functional psychiatry, allowing us to provide personalized and collaborative care based on each client’s unique needs.

• A Well-Established Local Practice:
  Be part of a respected mental health organization with a strong reputation for quality care and community impact.
• Supportive & Collaborative Environment:
  Work closely with clinicians, staff, and leadership in a team-oriented setting that values communication and support.
• Meaningful Impact:
  Play a key role in supporting clinicians and enhancing the patient experience through efficient, organized office operations.
• Stability & Growth:
  Be part of a growing organization offering long-term stability and opportunities for professional development and career advancement.

• Manage scheduling for new and follow-up appointments, maintain accurate clinician calendars, and promptly adjust schedules for cancellations, rescheduling, or new patient needs.

• Verify and maintain accurate patient insurance information, confirm eligibility and authorizations, and clearly communicate financial responsibilities to patients or guarantors.

• Review patient intake forms for completeness and compliance, maintain accurate records in the EHR system, and coordinate patient record requests in accordance with regulations.

• Serve as a primary point of contact for patients, responding to inquiries via phone, email, and in person, addressing concerns professionally, and ensuring a welcoming front-desk experience.

• Collaborate with billing to apply and reconcile daily copay charges and support accurate financial documentation.

• Process administrative emails, mail, and patient record requests promptly, ensuring accurate same-day routing to appropriate departments or providers.

• Maintain a clean, organized, and welcoming office environment; coordinate maintenance, repairs, and office supplies; and ensure safety and cleanliness standards are met.

• Monitor office equipment and security, manage inventory and ordering of supplies, and track expiration dates to ensure uninterrupted operations.

• Coordinate room schedules for clinicians and staff, and work with finance to track office expenses, inventory, and budget usage.

• Act as a liaison between clinicians, staff, and patients, support communication of policies and updates, and assist with team-building activities and office events in collaboration with HR and Marketing.

• Provide general administrative and front desk support, including patient check-ins, paperwork preparation, and assistance with non-clinical tasks.

• Must have experience in healthcare office management
• Must have experience in scheduling
• Must have experience in eligibility checking and verifying insurances
• Must be tech savvy, with experience learning and using new technologies, software, and systems, and the…