OSNT Beneficiary Engagement and Outreach Administrative Assistant

OSNT Beneficiary Engagement and Outreach Administrative Assistant

Do you like helping people find their way through something complicated? Are you the person who makes a confusing form feel manageable? Do you want your organizing and people skills to matter to families across Oregon? If so, please consider joining the amazing team at The Arc Oregon.

The Arc Oregon is seeking a Beneficiary Engagement and Outreach Administrative Assistant and we’d love to meet you!

STATUS: Part-time, Non-exempt
LOCATION: Salem
REPORTS TO: OSNT Program Director
TRAVEL: Occasional local travel
WEBSITE: Oregon Special Needs Trust
DEADLINE: Immediate Need, reviewing on a rolling basis

The Arc Oregon, a 501(c)3 non-profit organization established in 1954, promotes and defends the human rights of people with intellectual and developmental disabilities (IDD) and actively supports their full inclusion and participation in the community throughout their lifetimes. Together with our staff, board of directors, and our network of affiliated chapters, volunteers, and members, The Arc Oregon provides statewide advocacy, programs, services, and training.

The Oregon Special Needs Trust (OSNT) manages a pooled special needs trust for Oregonians with disabilities, protecting their public benefits while helping them save for the future.

The Beneficiary Engagement and Outreach Administrative Assistant serves as a trusted resource for beneficiaries, families, and community partners. This position combines community outreach, educational program coordination, beneficiary support, and administrative assistance to advance the OSNT mission of improving the lives of people with disabilities through special needs trust services.

You will develop relationships with referral partners, coordinate educational opportunities, manage recurring webinars and trainings, and provide hands‑on assistance to beneficiaries with trust‑related forms and documentation. The ideal candidate is organized, compassionate, and passionate about serving people with disabilities and their families. This position reports directly to the OSNT Program Director.

• Build and maintain relationships with attorneys, financial planners, case managers, care coordinators, nonprofit organizations, and disability service providers.
• Represent OSNT at community events, conferences, resource fairs, and networking opportunities when needed.
• Promote awareness of OSNT services and educational resources.
• Support the development of new referral partnerships throughout Oregon.

• Coordinate educational programs and training opportunities for beneficiaries, families, professionals, and community partners.
• Schedule and organize bi-monthly webinars on special needs trusts, public benefits, and related topics.
• Manage webinar logistics, participant registration, presentation materials, and follow-up communications.
• Assist in developing educational resources and outreach materials.
• Coordinate speaking engagements and presentations for OSNT staff and leadership.

• Serve as a point of contact for beneficiaries and families needing assistance with trust‑related processes.
• Schedule regular beneficiary support sessions, including designated office hours or appointments for completing forms and paperwork.
• Assist beneficiaries in completing trust‑related forms, requests, and documentation.
• Provide guidance on submitting required paperwork and supporting documentation.
• Educate beneficiaries and families about trust procedures and available services.
• Maintain a high level of customer service and responsiveness.

• Assist beneficiaries with organizing and submitting receipts for reimbursement requests.
• Review documentation for completeness and follow up when additional information is needed.
• Support receipt matching and documentation tracking processes.
• Coordinate with trust administration staff to ensure efficient processing of requests.

• Maintain accurate records of outreach activities, beneficiary interactions, webinars, and…