CEN Administrative Assistant

ORGANIZATIONAL OVERVIEW

The Connecticut Education Network (CEN) is Connecticut’s trusted internet partner, committed to our member community and its success. By honoring this commitment, we have grown the member customer network and maintained our reputation as one of the most valued Internet Service Providers serving CT for over 20 years. Join CEN to discover a culture that is rooted in innovation and thrives on collaboration.

Imagine loving what you do, where you do it, and contributing to a mission and vision that provides unprecedented value to Connecticut. CEN offices are located at 55 Farmington Avenue, Hartford CT.

Under the direction of the Executive Director, the Administrative Assistant serves as a key member of the Connecticut Education Network (CEN) team, helping keep the organization running smoothly, efficiently, and on track. This role is often the hub that connects people, projects, and priorities across CEN, coordinating administrative processes, managing schedules, preparing reports, tracking operational activities, supporting member engagement, and identifying opportunities to streamline workflows and improve efficiency.

No two days are quite the same. The successful candidate will enjoy variety, thrive in a fast-paced environment, and take pride in bringing organization and structure to a team that delivers critical technology services across Connecticut. This position offers the opportunity to work closely with leadership, contribute to important statewide initiatives, and play a meaningful role in helping CEN achieve its mission.

The ideal candidate will at least two years of administrative support experience, with demonstrated success working in a dynamic, entrepreneurial, and technology-focused environment. Strong organizational skills, attention to detail, initiative, and the ability to balance multiple priorities are essential.

• Compensation will be determined based on qualifications, relevant experience, and education.

• Defined contribution with match or defined benefit program retirement options
• Excellent and affordable healthcare options
• Annual merit increase program
• 22 paid vacation days per year in addition to paid sick leave and 12 paid holidays
• Employee and dependent tuition waivers
• A highly desirable work environment

• Coordinates scheduling and calendar management for the Executive Director and staff as requested.
• Organizes and supports internal team meetings including logistics, agenda preparation, note-taking, and follow-up task tracking.
• Prepares team reports, presentations, documentation, and other materials.
• Manages general office communication, including phone, email, and correspondence handling.
• Assists with purchasing requisitions and credit card transactions.
• Coordinates travel arrangements for staff when required.
• Maintains office operations such as supplies, shipping, workspace organization, and shared equipment.
• Maintains and tracks inventory of network equipment required to support the network.
• Supports onboarding activities for new staff members.
• Performs related work as required.

• Provides member support as directed by CEN leadership and Member Services.
• Assists with member communications, documentation, and administrative workflows.
• Provides database updates—including CRM, email distribution lists, and NOC contact information—as directed.
• Supports preparation of member-facing reports, materials, and resources.
• Performs related work as required.

• Maintains organized digital and physical files, shared drives, and document libraries.
• Assists in the creation, updating, and dissemination of SOPs, documentation, and workflow materials.
• Supports asset tagging and asset management activities.
• Assists with procurement, documentation, and process coordination.
• Contributes to the preparation of reports, metrics, and operational analyses.
• Performs related work as required.

• Provides support for CEN’s Annual Member Conference and Cyber Nutmeg events, including logistics, scheduling, materials preparation, registration coordination, and…