Member Services Manager - Recreation and Park Association

Member Services Manager - New Jersey Recreation and Park Association.

Reports to:

Executive Director.

Position Summary:

Full-time. The Member Services Manager is the primary point of contact for NJRPA members and is responsible for the accuracy, administration, and ongoing improvement of the Association's membership program. The manager independently organizes recurring membership responsibilities, meets established deadlines, provides outstanding member service, and uses membership data to support retention, recruitment, engagement, and organizational decision-making. The position works closely with the Executive Director and the Education and Events Manager.

• Serve as the primary point of contact for membership questions, applications, renewals, account access, benefits, and general support.
• Maintain complete and accurate membership records, including member categories, organizational rosters, contact information, payment status, and historical records.
• Manage the full membership cycle, including applications, onboarding, renewals, lapsed-member follow-up, roster updates, payments, and member correspondence.
• Develop and maintain a calendar of weekly, monthly, quarterly, and annual membership responsibilities and complete all work according to established deadlines.
• Conduct scheduled database reviews and audits; correct discrepancies promptly and establish procedures that protect data accuracy and consistency.
• Prepare membership reports, renewal and retention analyses, contact lists, and other data requested by the Executive Director or Board of Trustees while protecting member information.
• Manage the online member directory and membership-related forms, resources, and website content.
• Coordinate member recruitment, retention, onboarding, outreach, surveys, and engagement initiatives; identify trends and recommend improvements to member services.
• Support districts, committees, and special interest sections by providing accurate membership information, communications assistance, and administrative coordination within established procedures.
• Build professional relationships with current and prospective members, partner organizations, commercial members, and other stakeholders.
• Create and distribute membership communications and contribute accurate, timely content to NJRPA newsletters, email campaigns, the website, and social media.
• Process registrations and provide member and customer-service support for association programs, workshops, and events in coordination with the Education and Events Manager.
• Support annual conference registration, database management, attendee communications, check-in, and onsite customer service; provide other conference assistance as assigned.
• Maintain membership-related financial and administrative records, including invoices, purchase orders, deposits, and payment documentation, in accordance with NJRPA procedures.
• Assist with general office operations, mailings, records management, supply coordination, and maintaining an organized and professional workplace.
• Attend assigned meetings and provide timely progress reports and follow-up to the Executive Director.
• Represent NJRPA professionally and assume specific responsibilities designated by the Executive Director.
• Perform other related duties as assigned.

Schedule:

Monday through Friday, 8:30 a.m. to 4:30 p.m., with occasional evening, weekend, and extended hours required for meetings, programs, and the annual conference.

• Bachelor's degree in recreation, leisure services, business administration, marketing, communications, nonprofit management, or a related field preferred; an equivalent combination of education and relevant experience will be considered.
• Demonstrated experience managing detailed records, databases, recurring deadlines, and customer or member service responsibilities.
• Excellent written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to work independently, prioritize competing responsibilities, follow established procedures, and complete accurate work on time.
• Sound judgment and discretion when working with members, organizational, and financial information.
• Proficiency with Microsoft 365 and experience using membership-management or database systems, email marketing tools, website content-management systems, online registration platforms, and social media.
• Experience with membership recruitment, retention, engagement, nonprofit associations, or parks and recreation is preferred.
• Valid driver's license and ability to travel to meetings and events as required.
• Ability to obtain the Certified Park and Recreation Professional (CPRP) credential within two years of employment.

Physical Requirements and Work Environment. This position routinely requires sitting, standing, walking, using a computer, communicating by telephone and in person, and occasionally lifting or moving materials weighing up to 20 pounds. The position is primarily performed in a professional office…