Service Line Dispatcher - Center

Job Details

The Dispatcher provides primary coordination of facilities service requests, ensuring efficient intake, prioritization, and assignment of work to maintenance and support staff. This role serves as a central communication hub for facilities operations, monitoring workflows and responding to routine and urgent service needs to maintain a safe and functional environment. In addition to dispatch responsibilities, the position performs timekeeping and clerical support duties, including data entry, record maintenance, and administrative coordination.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The Dispatcher provides primary coordination of facilities service requests, ensuring efficient intake, prioritization, and assignment of work to maintenance and support staff. This role serves as a central communication hub for facilities operations, monitoring workflows and responding to routine and urgent service needs to maintain a safe and functional environment. In addition to dispatch responsibilities, the position performs timekeeping and clerical support duties, including data entry, record maintenance, and administrative coordination.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Receives, prioritizes, and dispatches facilities service requests, ensuring timely assignment and completion of maintenance, repair, and support activities. Monitors work order systems, tracks job status, and communicates updates between facilities staff, vendors, and internal stakeholders to ensure efficient workflow and issue resolution. Maintains accurate records of service requests, work orders, and operational activities, ensuring data integrity and proper documentation. Performs timekeeping functions, including tracking employee hours, entering payroll data, and resolving discrepancies in coordination with supervisors.

High School Diploma/GED

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,
* patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Workday Day (United States of America)

Regular Employee

Thomas Jefferson University

111 S 11th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers;

and creating new knowledge through basic/programmatic, clinical and applied research.

Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region.

Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and…