Office Manager - Law Firm

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Williams Mullen is seeking an experienced Office Manager to oversee and support the Legal Administrative Assistant (LAA) and Receptionist teams in the Raleigh, NC and Columbia SC offices. The ideal candidate will have experience supervising administrative staff in a professional services or law firm environment and a demonstrated ability to manage employee performance, attendance, staffing coordination, and workplace engagement initiatives.

This position serves as the primary liaison between Legal Administrative Assistants, Receptionists, and firm leadership, ensuring consistent application of firm policies, effective communication, accountability, and high-quality administrative support. The Office Manager will oversee all aspects of the time and attendance process and performance management process for LAAs and Receptionists, while fostering a positive, collaborative, and service-oriented work environment.

The successful candidate will possess outstanding organizational, communication, and leadership skills and thrive in a fast-paced, detail-oriented environment. This position requires regular interaction with attorneys, administrative management, and staff across the firm.

This is a full-time position and requires working in the Raleigh office five days per week.

• Directly supervises Legal Administrative Assistants and Receptionists.
• Oversees onboarding and integration of newly hired LAAs and Receptionists.
• Provides training and coaching on firm policies, procedures, workflows, and performance expectations.
• Manages staff scheduling and coverage to ensure appropriate administrative support and reception coverage.
• Conducts regular performance discussions and annual performance evaluations.
• Partners with the Director of Administration and Director of Human Resources regarding employee relations matters, performance improvement plans, corrective action, and other personnel issues.
• Provides ongoing coaching, feedback, and professional development support to administrative staff.

• Works in coordination with the Director of Administration to administer the performance management process for Legal Administrative Assistants and Receptionists.
• Establishes clear performance expectations and goals consistent with firm standards.
• Conducts annual performance evaluations and periodic performance check-ins.
• Provides timely coaching, mentoring, and performance feedback.
• Identifies training and professional development opportunities for administrative staff.
• Addresses performance concerns promptly and collaborates with the Director of Human Resources on performance improvement and corrective action processes when necessary.
• Maintains accurate documentation related to performance management activities.

• Serves as the primary manager of timekeeping, attendance, overtime, and paid time off processes for Legal Administrative Assistants and Receptionists.
• Reviews and approves employee time records and attendance submissions in accordance with firm policies.
• Monitors attendance trends and staffing coverage to ensure operational needs are met.
• Coordinates vacation schedules, leave requests, and administrative coverage.
• Ensures compliance with firm attendance policies and applicable employment regulations.
• Addresses attendance concerns and works with the Director of Human Resources on appropriate follow-up when necessary.

• Maintains balanced staffing assignments and coordinates administrative support coverage across practice groups as needed.
• Manages workflow distribution and backup support arrangements for LAAs and Receptionists.
• Promotes effective communication and collaboration among attorneys, administrative staff, and firm leadership.
• Creates and maintains administrative procedures, best practices, and training materials.
• Assists with recruiting, interviewing, onboarding, and retention efforts for LAA’s and receptionist.
• Serves as a resource for staff questions regarding administrative procedures and firm policies.

• Coordinates employee engagement activities and administrative staff recognition initiatives.
• Assists with planning office events, celebrations, and…