Programs Administrator

Programs Administrator (Full-Time)

Department: Student Success

Reporting to: Senior Director of Student Success

Schedule: Full-time,Non-exempt,approximately 35-40hoursper week

Location: Remote, United States

Travel required: Approximately
10-12daysper year, over 3-4occasions

Pay Rate: $20 per hour

SSP International, Inc. (SSPI) is a non‐profit organization that is synonymous with excellence in science education. At SSPI, we are guided by a mission to offer students transformational opportunities to learn, do, and belong in science. Since 1959, SSPI’s flagship program, the Summer Science Program, has offered immersive summer research experiences that ignite curiosity and inspire a lifelong passion for discovery.

Guided by our mission, SSPI is focused on embracing collaboration, building a lifelong community, and fostering a diverse and inclusive environment where participants, alumni, staff, and stakeholders feel valued, supported, and empowered.

With a global network of over 5,000 alumni, we continue to pave the way for the next generation of leaders.

More information on our mission, vision, values, and programs can be found .org.

Under the direction of the Senior Director of Student Success, the Programs Administrator primarily supports the Student Success team with process and workflow development, documentation, and implementation. This role supports the application and enrollment processes by communicating with students and parent sand partner organizations,receiving and organizingaccurateand organized data and documents, and ensuring that all participants complete all enrollment steps completely and on time.

The Programs Administrator will also support new alumni by processing program surveys and reports, providing program completion documents, administering the recommendation letter process, andassistingwith new alumni initiatives.

• Assist with the student application and enrollment processes, working to complete tasks as assigned including but not limited to:
  • Application processing
  • Answering questions about the application process via email,messaging and phone
  • Tracking and reviewing enrollment documents and data
  • Generating enrollment status reports
  • Requesting overdue application and enrollment pieces
• Communicate with applicants and parents from pre-application inquiries, during the application and enrollment phases, and through the program as needed
• Maintain clear and organized records of enrollment progress and reports.
• Assist with post-program evaluation documents, photos, and other records.
• Monitor and fulfill incoming requests for alumni letters of recommendation.
• Assist with mentor andmenteerecords and communication.
• Performs other duties as assigned.

• 2-year degree in any field
• Two years of experience in program, project, or office administration or equivalent combination of education and experience

• Highly organizedanddetail-oriented in completing daily workflows and managinga large volume of database records and documents
• Proficiency in Microsoft Office Suite , specifically
  
  Excel and Wordfor functions such as mail merge, as well as familiarity with project management tools such as Asana, and the ability to learnnew technology and software.
• Advancedinterpersonalcommunicationskills are required, includingproficiencyin communicating byphone, video,messaging,andemailwith students, parents,and organizational partners in a kind and firm manner, delivering clear and consistent instructions and information.
• Self-motivated with a demonstrated ability to work independently in a fully remote environment, effectively managing time,prioritizing and completing tasks, and meeting deadlines while staying responsive and communicative.
• Strong problem-solving…