Service Excellence Clinical Coordinator

Location: Northern

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Position Summary:

The Service Excellence Clinical Coordinator position will be assigned to specific specialty services groups within our small animal veterinary service and will act as the primary administrative support for practitioners, technicians, staff, and clients. Responsibilities include oversight and management of referral cases, client communication, record management, assisting with Incident Reporting (IR) investigations, and other administrative functions within the service. This position is expected to work 40 hours, Monday – Friday, business hours.

No overnights, weekends, or holidays are expected. We can offer some flexibility for start/stop times each day. The employee in this position is designated as essential personnel and may be required to report to work during times of campus closures for weather or other events when the decision to close campus is made by CSU Central Administration.  
** Full Consideration Date:
Friday, 9/25/2026, 11:59pm (MT). Open until filled.**  ## Description of the Work Department:

At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research. We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible.

Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.  In addition to the salary, this position is eligible for differential pay.  Salary Differentials:
We offer hourly differentials for certain days/times as an incentive to team members should your shift fall during these days/times. These differentials apply when half or more of the scheduled hours fall between that shift.  + 20 % of your hourly rate for hours worked 4 pm on Friday – 6 am on Monday  + 14 % of your hourly rate for hours worked 11 pm – 6 am Monday-Thursday  + 7.5 % of your hourly rate for hours worked 4 pm-11 pm Monday-Thursday****## Essential

Job Duties:

* Manage all administrative communications for assigned service areas, including responding to clients and referring veterinarians, providing visit information, coordinating records, handling prescription refills, and facilitating financial estimates, consents, and appointment reminders.
* Oversee referral case processes, including triaging emergencies, facilitating euthanasia appointments, determining urgency of scheduling needs, and managing scheduling conflicts or missing records.
* Maintain and manage all voicemail and email accounts for assigned services, ensuring timely and accurate distribution of information to clinicians, students, and technical staff.
* Provide client support through education, communication, grief protocol assistance, and facilitation of client, patient, and staff comfort during visits.
* Assist with Incident Reporting (IR) investigations by identifying key stakeholders, gathering client information, determining investigation platforms, and coordinating service responses to oversight committees.
* Collaborate in the development and refinement of service protocols and clinic logistics to ensure efficient operations across assigned specialty areas.
* Work with financial services to process reductions as requested by service areas and support other administrative needs within the clinic.## ## Conditions of Employment:
* Pre-employment Criminal Background Check (required for new hires).
* Essential Services Designation:
Required to report without delay or interruption…