Bilingual English​/Spanish Administrative Assistant - CCR&R

Bilingual English/Spanish Administrative Assistant - CCR&R

Part Time Hermiston, OR, US

5 days ago Requisition

Salary Range: $18.32 To $20.07 Hourly

Part Time position at 20 hours per week, Hermiston CCR&R

Job Goal:

To provide exceptional customer service and administrative support to Child Care Resource & Referral (CCR&R) and Every Child Belongs (ECB) clients, child care providers, community partners, and coworkers. To create a welcoming and professional environment by greeting guests, clients, and community members, responding to inquiries, connecting individuals with appropriate resources, and supporting the daily operations of the CCR&R and Every Child Belongs offices.

Essential Duties and Responsibilities:

Reception and Customer Service

• Welcome guests, clients, and community members as they arrive at the Child Care Resource & Referral and Every Child Belongs office.
• Direct visitors to the appropriate staff member, meeting room, or department.
• Answer, screen, and forward incoming telephone calls professionally.
• Takeaccuratemessages and promptly deliver them to appropriate staff.
• Respond to routine inquiries in person, by telephone, and through email.
• Maintain a welcoming, clean, organized, and professional reception and lobby area.
• Prepare conference and training rooms with necessary materials and equipment prior to meetings and events.
• Update the front office welcome monitor with current events, announcements, office closures, and upcoming activities.

Family and Provider Support

• Provide information and assistance regarding child care resources through the Find Child Care Oregon (FCCO) system.
• Connect families seeking child care assistance with ERDC and other community partners.
• Provide consumer educationregardingselecting quality child care programs.
• Provide technicalassistanceand support to child care providers individually with child care regulations and quality improvement-as assigned.
• Maintain required technicalassistancedocumentation for all provider contacts in Find Child Care Oregon System (FCCO).

Data Management and Database Maintenance

• Maintain and update the Find Child Care Oregon (FCCO) database, including:
• Enrolling new child care providers.
• Updating provider openings, rates, schedules, languages spoken, and program information.
• Entering technicalassistancelogs and other required documentation.
• Assist with the Child Care Market Price Study Survey (MPSS) I the FCCO database.
• Maintainaccuraterecords and ensure data integrity within assigned systems.

Administrative Support

• Handle incoming and outgoing correspondence and prepare written reports as requested.
• Track, sort, and distribute incoming mail, packages, and deliveries.
• Report missing or undelivered items to the CCR&R Manager.
• Assistwithmaintainingthe CCR&R/ECB training calendar.
• Prepare andsubmitquarterly activity reports highlighting accomplishments, trends, provider successes, and emerging needs from this positions perspective.
• Assistwithmaintainingthe CCR&R Lending Library, including checking materials in and out.

Training and Professional Development Support

• Register participants in Oregon Registry Online (ORO) for CCR&R training sessions as assigned
• Assist with creating training events and classes within ORO as assigned
• Assistin distributing the quarterly CCR&R Provider Newsletter.
• Assist with translation and proofreading of newsletters, training materials, and other CCR&R/ECB documents to ensure accuracy and consistency in both English and Spanish.
• Provides verbal interpretation and translation during CCR&R and/or Every Child Belongs (ECB) trainings , meetings, technical assistance, and interactions with child care providers, families, and others as needed.

Experience and Skills Requirements:

• High School diploma or equivalentisrequired
• Two years secretarial/computer experience
• Ability to use computer and word processing software program and manage multi‑lined telephone system, office copy machines, and printers
• Understand general office procedures
• Knowledge of correct grammar and punctuation
• Fluent in English and Spanish both verbally and written
• Interest inadditionaltraining
• Desire to work with low‑income children and their families

General Staff Responsibilities:

• Participate in staff meetings, conferences, trainingsessionsand workshops as assigned
• Demonstrate familiarity with employment policies, performance standards, workplanandobjectivesofAgency
• Maintain congenial and respectful relations with staff, children,familiesandcommunity
• Keep current andaccuraterecords and file reports ontime
• Maintain…