Eligibility Associate - Fulton & DeKalb Counties

Eligibility Associate - Fulton & DeKalb Counties

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Eligibility Associate - Fulton & DeKalb Counties

Department of Human Services

JR

$30,700

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. DFCS/OFI is seeking candidates for the position of Eligibility Associate . This position reports to an OFI Supervisor and will be located in Fulton & DeKalb Counties .

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Positions are open to internal and external candidates.

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.

• Provides / coordinates services to clients, families and partners that call or visit the local office.

• Receives and routes telephone communications as required for the county office.

• Provides follow-up and /or customer service to resolve any issues.

• Receives and routes telephone communications as required .

• Screens and registers applications for all OFI Eligibility programs offered as required .

• Routinely uses electronic application, Document Imaging, and eligibility systems .

• Maintains confidential records.

• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.

• Performs other professional responsibilities as assigned.

• High school diploma or GED AND (6) six months related customer contact experience which involved customer contact/interaction experience.

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two ( 2 ) years of clerical experience which involved customer contact/interaction.

• One (1) year at the most immediate lower-level position Customer Service Associate 1 (GSS 090 ) or position equivalent.

For more detailed information about the Georgia Department Human Services visit (Use the "Apply for this Job" box below)..gov

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hr helpline.gov.
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher…