Workplace Experience Manager

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in‑Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

The Workplace Experience Manager is responsible for delivering a safe, efficient, responsive and high‑quality workplace experience across office environments. The role supports daily workplace operations, space planning, employee services, vendor coordination, access control and workplace programs that enable business continuity and employee productivity.

• Coordinate office space planning, seating assignments and occupancy tracking to support business needs and organizational growth.
• Manages employee moves, adds and changes, including workstation setup, furniture coordination, IT coordination and move logistics.
• Maintain floor plans, seating charts and space utilization information to support planning decisions.
• Partner with HR, IT, Facilities and business leaders to ensure workspace assignments align with team requirements and onboarding needs.
• Support office restacks, departmental relocations and workplace improvement projects.

• Assist with lab space layout coordination in partnership with Facilities, EHS, Scientific Operations and research teams.
• Support placement of laboratory furniture, equipment, benches and storage needs while considering workflow, safety and operational requirements.
• Coordinate communication between lab users, vendors, contractors and internal stakeholders during lab modifications or space changes.
• Maintain awareness of lab occupancy, shared spaces and evolving operational needs.

• Oversee day‑to‑day workplace services including janitorial support, office supplies, pantry supplies, snacks, beverages and food deliveries.
• Manage inventory levels and replenishment processes for workplace consumables and employee support items.
• Monitor service quality, address issues promptly and ensure workplace areas remain clean, organized and well‑stocked.
• Support vendor relationships, service expectations and issue resolution for workplace service providers

• Coordinate conference room readiness, meeting setups, visitor support and special event logistics.
• Support parking coordination, employee parking questions and related workplace logistics.
• Serve as a key point of contact for workplace‑related employee requests and service needs.
• Assist with new hire workplace onboarding, including workstation readiness, badge coordination and employee support resources.
• Promote a professional, welcoming and service‑oriented workplace environment.

• Administer access badges for employees, contractors and visitors, including badge issuance, updates, audits and deactivations.
• Coordinate access permissions and system updates in partnership with Facilities, Security, HR and IT.
• Maintain accurate access control records and support periodic reviews of badge activity and access levels.
• Support workplace security procedures, emergency preparedness activities and business continuity requirements.

• Coordinate ergonomic assessments,…