Warranty Coordinator

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufactures to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.

• Communicate with customers and service centers to gather necessary information and resolve claim related inquiries.
• Provide excellent customer service while managing claim disputes or escalations.

• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.

• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.

• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Minimum

Job Requirements:

• Associates degree or higher preferred
• Minimum 2 years of experience in warranty claims processing
• Must have automotive/commercial dealership experience
• Able to communicate effectively with equipment manufactures
• Able to multi-task
• Ability to work in a team setting as well as independently
• Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
• Strong analytical and data interpretation skills
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
• Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
• Excellent communication and customer service skills.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Ability to take direction and maintain a positive attitude.
• Ability to complete assignments in a timely manner.
• Good writing and oral communication skills.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
• Knowledge of warranty regulations and industry best practices (preferred).

• Work will be performed in an office setting.
• May be required to sit in long intervals and climb stairs
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs