Front Office Manager; Bethesda, MD

We are seeking a proactive, detail-oriented, and people-focused Office Manager to oversee the daily administrative operations of our Bethesda site, located at 4825 Bethesda Ave. In this in-person role, you will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and help foster a warm and professional atmosphere for all who walk through our doors.

Lumin is at the forefront of a transformative health movement. Our mission is to make cutting‑edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in‑network medical psychedelics, specializing in outpatient ketamine and esketamine therapies. Our client‑focused centers emphasize medically sound, transformative care, supported by dedicated teams passionate about mental health improvement.

Come build the future of behavioral care with us!

Job Title:
Office Manager – Full-Time, Bethesda MD

About Lumin Health:

Lumin Health is at the forefront of a transformative health movement. Our mission is to make cutting‑edge mental health treatments accessible to all, pioneering advancements and broadening reach in mental health care for conditions like depression, anxiety, OCD, and PTSD. We are a leading provider of in‑network medical psychedelics, specializing in outpatient ketamine and esketamine therapies.

Why Join Us:

As an Office Manager at Lumin Health, you’ll be a vital part of our Bethesda opening team - helping create a welcoming, organized, and supportive environment for both patients and staff. You’ll play a key role in delivering exceptional client experiences and supporting our clinical operations by ensuring the office runs smoothly and efficiently. This is a unique opportunity to contribute to a fast‑growing, mission‑driven organization reshaping behavioral health care.

Job Summary:

We are seeking a proactive, detail‑oriented, and people‑focused Office Manager to oversee the daily administrative operations of our Bethesda site, located at 4825 Bethesda Ave. In this in‑person role, you will support clinicians and staff, manage scheduling and patient communications, maintain office systems and supplies, and help foster a warm and professional atmosphere for all who walk through our doors. You’ll play a pivotal role in our patient‑first care model.

Schedule:

To start this role will be Monday through Thursday. Once the site has enough patient volume to support a fifth open day, we would add Fridays to make a Monday‑Friday schedule.

The role is full‑time hourly with benefits. It would be roughly 32 hours per week to start (benefits eligible) and then would move to roughly 40 hours per week (also benefits eligible). The daily schedule would be 8.5‑hour shifts that fall between the 8:30am‑8:00pm time range (TBD). The schedule for this role would be set.

Key Responsibilities:

• Manage day‑to‑day operations of the office to ensure efficiency and a high standard of care.
• Greet and support clients in person and by phone; create a warm and welcoming environment.
• Monitor appointment schedules to ensure timeliness and proper patient flow.
• Handle incoming and outgoing communications, including calls, emails, and mail.
• Maintain inventory and restock office and clinical supplies as needed.
• Coordinate meetings, staff schedules, and internal communications.
• Assist with onboarding new hires and ensuring readiness of their workstations.
• Support insurance authorization processes and collaborate with billing teams to ensure accurate claim submissions.
• Ensure client documentation and records are maintained securely and accurately.
• Liaise with…