Customer Service Correspondence Clerk

Our team members are the heart of what makes us better.

At Hackensack Meridian
Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Customer Service Correspondence Clerk is responsible for all correspondence paper/electronic lockbox return mail across the Hackensack Meridian Health (HMH) network. Duties include but are not limited to the distribution of mail. Will ensure timely assignment of correspondence/mail to team members. Acts as a liaison to the customer service/collections team while performing other duties as assigned.

Education,

Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2+ years of experience in a related field.
• Some business experience.
• Excellent written and verbal communication skills.
• Excellent telephone skills.
• Excellent computer skills, preferably including but not limited to Microsoft Office and/or Google Suite platforms.

Education,

Knowledge, Skills and Abilities Preferred:

• Hands on basic knowledge of the EPIC system.
• Bilingual English./Spanish a plus.
• Previous experience in the same or similar capacity in a hospital.
• Experience in working in a high volume office environment.
• Customer Service skills.

Licenses and Certifications

Required:

• Successfully pass EPIC assessment completion within 30 days after Network access granted.