Business Support Specialist

Description

Data Perk | Birmingham, AL | Full-Time, Onsite

Data Perk is celebrating 25 years in business, and we’re proud to have been recognized among the Top 3 Best Places to Work by the Birmingham Business Journal. As an IT managed service provider, we believe great technology starts with great people, strong relationships, and a team that genuinely enjoys working together. We’re looking for an organized, resourceful, and people-focused Business Support Specialist to join our Birmingham team.

This isn’t your typical administrative position. You’ll be at the center of our day-to-day operations, helping create a welcoming and professional office environment while also partnering with our sales and technical teams to develop accurate, client-focused quotes and proposals.

This position plays an important role in supporting our employees, clients, and daily office operations,
so
this is a fully onsite position based in our Birmingham office and requires working in the office five days per week. If you enjoy variety, love keeping things organized, communicate well with different personalities, and take pride in being the person others can count on, you may be exactly who we’re looking for.

You’ll work closely with our Account Managers, Sales Engineers, technicians, clients, and vendors to help move opportunities from conversation to proposal.

• Gather information and technical requirements needed to prepare client solutions.
• Create accurate, detailed, and professional quotes and proposals for prospective and existing clients.
• Collaborate with Sales Engineers and Account Managers throughout the quoting process.
• Communicate professionally with clients and vendors to gather information, answer questions, and keep the process moving.
• Participate in site surveys and other information-gathering activities when needed.
• Stay knowledgeable about Data Perk’s products and services through ongoing training.
• Maintain accurate records of client interactions, activities, and time in our ticketing system and other company systems.

You’ll also play an important role in making Data Perk a great place for employees, clients, and visitors.

• Greet visitors and provide friendly, professional assistance to clients.
• Answer incoming calls and route client requests appropriately.
• Create service tickets and help connect clients with the right Data Perk team member.
• Coordinate internal meetings, team luncheons, celebrations, and other company events.
• Manage incoming and outgoing mail, deliveries, and client shipments.
• Maintain office supplies and coordinate approved purchases.
• Help ensure our conference rooms, kitchen, common areas, and overall office remain professional and welcoming.
• Coordinate outside vendors, including janitorial and landscaping services.
• Assist Accounting with processing and scanning incoming checks.
• Help track, organize, and reconcile company inventory and assets.
• Maintain company fleet records and coordinate routine maintenance, repairs, registrations, and inspections.
• Pitch in with other projects and responsibilities as needed. We’re a collaborative team!

We’re looking for someone who combines attention to detail with a genuine desire to help people
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You’ll likely be successful in this role if you:

• Are highly organized and comfortable managing several priorities at once.
• Have strong attention to detail, particularly when preparing quotes, proposals, or other client-facing documents.
• Communicate professionally and comfortably with clients, vendors, and coworkers.
• Enjoy…