MPTA Records and Information Manager

Location: Northern

* Serves as MPTA's primary administrative coordinator for public records requests, managing intake, tracking, clarification, departmental assignments, collection, review coordination, production, and closure.
* Coordinates searches across departments and systems; documents search methods and verifies the completeness of responsive records.
* Communicates with requesters about request scope, progress, record availability, and delivery arrangements.
* Coordinates with Legal on disclosure requirements, exemptions, red actions, disputed requests, and sensitive matters; implements approved disclosure decisions.
* Maintains request logs, correspondence, search documentation, redaction records, and copies of released materials.
* Coordinates preservation of potentially responsive records and implementation of legal holds with Legal, IT, and departmental custodians.
* Establishes procedures and monitors response timeliness, outstanding requests, workload, and production quality.
* Develops, implements, and maintains the agency-wide Records & Information Management (RIM) program in accordance with Federal, State, and local regulations.
* The following duties are standard for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.*+ Serves as MPTA's primary administrative coordinator for public records requests, managing intake, tracking, clarification, departmental assignments, collection, review coordination, production, and closure.+ Coordinates searches across departments and systems;

documents search methods and verifies the completeness of responsive records.+ Communicates with requesters about request scope, progress, record availability, and delivery arrangements.+ Coordinates with Legal on disclosure requirements, exemptions, red actions, disputed requests, and sensitive matters; implements approved disclosure decisions.+ Maintains request logs, correspondence, search documentation, redaction records, and copies of released materials.+ Coordinates preservation of potentially responsive records and implementation of legal holds with Legal, IT, and departmental custodians.+

Establishes procedures and monitors response timeliness, outstanding requests, workload, and production quality.
* Program Leadership and Policy Development+ Develops, implements, and maintains the agency-wide Records & Information Management (RIM) program in accordance with Federal, State, and local regulations.+ Establishes policies, procedures, and retention schedules that govern the creation, maintenance, and disposition of CATS records.+ Leads periodic reviews and updates of record retention schedules in coordination with division representatives and the City Clerk's Office.+

Advises leadership on compliance risks, information governance best practices, and opportunities for modernization.
* Records Systems and Technology+ Leads development of business requirements for the digital records management system.+ Directs records inventory, data cleanup, digitization, metadata mapping, and migration from legacy systems, shared drives, and physical repositories.+ Serves as the system's business owner, establishing classification structures, retention rules, search capabilities, access requirements, audit trails, and disposition workflows.+ Coordinates with IT on integrations, security, backup, recovery, and technical administration.+

Oversees user support, training, system enhancements, and vendor service performance.+ Oversees metadata structure, file hierarchy, and system configuration for electronic document management systems.+ Collaborates with Information Technology to automate records classification and filing processes.+ Coordinates integration between electronic records systems, SharePoint environments, and project document repositories.+ Ensures appropriate access controls, version control, and archival procedures are maintained across systems.
* Training, Oversight, and Compliance+ Supervises the work of records staff and records representatives across all divisions.+ Provides training and technical guidance to employees on records management procedures, retention schedules, and system use.+ Conducts periodic audits of divisions and contractors to ensure compliance with RIM policies and procedures.+ Oversees long-term storage, retrieval, and disposition of inactive and archival records.+ Monitors compliance with legal…