Business Office Coordinator

Our growing practice is seeking a Business Office Coordinator with fantastic customer service skills to be the friendly face our patients see when they walk in the door. This is a 100% in-person position at the front desk of the practice.

This position requires exceptional organizational skills and the ability to focus and complete tasks in an environment with frequent interruptions. As the practice grows, this position could expand to include medical billing responsibilities; candidates with experience in this area are encouraged to apply.

The Business Office Coordinator’s core responsibilities include:

Patient Care Coordination:
Answering the phone, greeting patients, taking payments, and scheduling appointments

Treatment Areas:
Doing the practice’s laundry, opening and closing at the beginning and end of the day, and maintaining a clean and safe work environment

Administration:
Collecting data, managing the therapists’ schedules, and conducting insurance verification and authorization

No experience is necessary but candidates with customer service and administrative experience are encouraged to apply.

Hours:

30-40 hours/week. Part time vs. full time hours will be determined by mutual agreement. This will include hours that the practice is open, which can be viewed on the footer of our website or on our Google Place.

Compensation: $20-24/hour depending on the qualifications and experience of the candidate. Higher rates will be considered for applicants with medical front office experience or billing training.

Below is a detailed job description for the position.

REPORTS TO: Business Office Manager

CLASSIFICATION: Non-Exempt

FUNCTION: Performs Front Office Operational Duties

BASIC REPORTING RESPONSIBILITIES:

Provide the Office Manager with patient schedule issues or trends

Provide the Office Manager with updates on patient Privacy Practice issues or complaints

Provide the Office Manager with ‘time of service payment collection’ issues or trends

Provide the Office Manager with verification or authorization requirement changes or trends

ESSENTIAL JOB FUNCTION:

Carry Out Intake Procedures per Business Office Guidelines

Assure patient completion of Intake Form

Verify insurance eligibility & benefits or self pay status

Retain copies of Notice of Privacy Practices

Establish an accurate and complete patient and payor files for all new patients

Verify insurance eligibility & benefits or self pay status

Secure authorizations as required

Provide Patient Service Functions

Manage all incoming calls and message distribution

Receive & document referrals

Answer or redirect general billing or service questions/complaints

Provide general service orientation to patients

Accept, document and complete ‘requests for records’

Provide vendor and customer service

Schedule appointments for the owner or other staff members

Sort and distribute vendor information

Route questions to appropriate staff member

Receive and document onsite and mailed payments from patients

Verify daily totals

Cross check and validate charge transactions

Cross check payments received with payments posted

Assist with or complete bank deposit process

Verify checks received with amount posted on deposit slip

Verify total payments posted with deposit slip total

Process claims and/or statements

Compile accounts to be processed

Identify outstanding/required documentation

Initiate request for or carry out documentation duplication

Process hard copy claims

Coordinate hard copy claims, documentation and statement mailing

Type correspondence and clinical reports

Process requests for records per authorization and privacy guidelines

Assist with…