Service Advisor - Land Rover Woodland Hills

Position Overview

Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the Technician’s recommendations to customers in clear, easy‑to‑understand language and suggest up‑sell opportunities that keep vehicles running safely.

• Set, confirm and prepare for appointments with customers to ensure a great service experience.
• Meet or exceed sales targets and the customer satisfaction index.
• Greet customers warmly upon arrival.
• Determine vehicle needs through customer information, vehicle walk‑around, inspections, and test drives.
• Use a consultative selling process to help customers plan for ongoing maintenance.
• Create repair orders, including transparent cost and time estimates.
• Communicate regularly with technicians and parts associates to keep work on schedule.
• Follow up with customers on vehicle status based on their preferred contact method.
• Follow up again to ensure customer satisfaction.
• Develop deep product knowledge to assist customers effectively.
• Deliver an exceptional customer experience that drives loyalty.

• High school diploma or equivalent.
• Proven ability to deliver an exceptional customer experience.
• Ability to set and reach targeted goals.
• Prior sales experience preferred but not required.
• Strong communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in‑state driver’s license and a clean driving record.

This position’s pay range is $50,000 to $120,000 annually.

• Competitive compensation and 401(k) matching.
• Health, dental, vision, and maternity insurance plans with a healthy work‑life balance.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear.
• Access to additional deals and discounts through You Decide.
• Participation in the DRVPNK mission to support cancer research and treatment.

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. With a nationwide network of dealerships, we provide new and used vehicles, financing, parts, and expert maintenance and repair. Through DRVPNK we have raised over $40 million for cancer‑related causes, demonstrating our commitment to making a positive difference in the lives of associates, customers, and communities.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.