Automotive Service Advisor

Service Advisor – Baker Chevrolet GMC | South Haven, MI
Join a growing, customer-focused automotive team.

We are expanding, and we’re seeking a skilled and experienced Service Advisor to join our team at Baker Chevrolet GMC, South HavenMI
. If you are a service professional with a strong track record of delivering exceptional customer care, managing workflow efficiently, and contributing to a high-performing service department.

• Service Advisor experience in an automotive dealership or repair center is an advantage.
• Proficiency in handling customer interactions with professionalism, empathy, and clarity
• Strong organizational skills and the ability to manage a fast-paced, high-volume service lane.
• Experience with CDK Dealer Management System (preferred).
• Valid driver's license and insurable driving record.
• High school diploma or equivalent required; college coursework preferred.

• Full-Time Schedule
  :
  Monday through Friday, 8:00 AM - 5:00 PM
• No Saturday Hours
  :
  Enjoy a consistent work-life balance.
• Be the primary point of contact for customers throughout their service experience—from initial consultation to vehicle delivery.
• Accurately assess vehicle concerns, review multi-point inspections, and present clear, value-driven service recommendations.
• Maintain strong communication with customers and service technicians throughout the repair process.
• Ensure timely and organized documentation of estimates, repair orders, and warranty compliance.
• Collaborate closely with technicians and parts staff to ensure workflow efficiency and customer satisfaction.

• Highly competitive compensation structure based on performance.
• Comprehensive benefits package including:
  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan with company match.
  • Paid time off (PTO).
  • Employee vehicle and service discounts.

Baker Automotive Group is a respected name in the West Michigan automotive community, known for our commitment to excellence, integrity, and customer satisfaction. As we continue to grow, we remain focused on attracting top talent and investing in our team's success.