Automotive Express Customer Service Advisor Riverside St, Portland, ME
Listed on 2026-09-12
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Automotive
Automotive Express Customer Service Advisor
191 Riverside St, Portland, ME 04103
Are you looking to join a trusted brand that offers stability, growth, and a team that values customer-first service? Berlin City Toyota is actively hiring an Automotive Express Advisor to be the face of our express service team! If you’re passionate about delivering timely, friendly, and accurate service, we want to hear from you. The schedule is Tuesday- Friday, 8 AM- 6 PM, and Saturday, 8 AM- 4 PM. SUNDAY & MONDAY OFF!
What We Offer:
Competitive pay plan with training and mentorship for long-term career growth.
This position is commission-based and offers an annual income range of $55,000 to $73,000!
Recognition programs & performance-based rewards
Flexible schedule with paid time off starting Day 1 of employment
Comprehensive benefits package: medical, dental, vision, life, and disability insurance
401(k) with employer contribution
Health & wellness reimbursement up to $75/month
- Uniforms provided
Employee discounts and a fun team atmosphere
Position Overview:
As an Express Advisor
, you’ll be the first point of contact for our customers in the express lane. You’ll coordinate quick maintenance services such as oil changes, tire rotations, and multi-point inspections while providing exceptional customer communication and care. This role is ideal for individuals who thrive in fast-paced environments, value efficiency, and are passionate about building lasting customer relationships.
What You'll Do:
Greet express service customers and review maintenance needs
Communicate services recommended by technicians in clear, easy-to-understand language
Prepare accurate estimates and obtain customer authorizations
Keep customers updated on service status and timing expectations
Ensure timely and efficient flow of vehicles through the express service lane
Maintain accurate service records and follow up as needed to ensure satisfaction
Who You Are:
2+ years of customer service experience
A clear communicator who can break down technical terms for customers
Driven, professional, and committed to a career in automotive service
A multitasker who thrives in a high-volume, team-oriented environment
Strong attention to detail, follow-up, and organizational skills
Eager to learn and grow through training and feedback
Requirements:
At least 18 years old
Valid driver’s license and clean driving record
Able to pass a pre-employment background check
Authorized to work in the U.S.
Who We Are:
Berlin City Auto Group is a family of dealerships throughout Maine and Vermont. We embrace a culture that recognizes that strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion , fostering professional growth and processes that deliver great customer and associate satisfaction.
Our philosophy is Easy – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.
Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the…
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