Asheville Ford Lincoln Main Shop Parts Counter Pro

Main Shop Parts Counter Pro Career Growth | Team Environment | Stable Automotive Career Asheville Ford Lincoln Join a Team That Keeps the Dealership Running

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

• Free health insurance option available

• 401(k) with company match

• HSA company contributions

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Career advancement opportunities—we promote from within

• Employee discounts on vehicles, parts & service

• Family-owned and operated culture

• Long-term career stability

• Fast-paced and team-oriented environment

As a Main Shop Parts Counter Pro, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.

• Assist retail and internal customers with parts inquiries and orders

• Provide accurate parts pricing, availability, and order updates

• Communicate professionally with customers, service advisors, and technicians

• Answer incoming phone calls and respond to parts requests efficiently

• Provide exceptional customer service throughout the entire parts process

• Read and interpret parts catalogs to identify correct parts and components

• Pull and fill parts orders accurately from inventory

• Maintain organized inventory and assist with weekly bin checks

• Notify management of low inventory or out-of-stock items requiring immediate attention

• Locate and source parts from outside vendors when necessary

• Review body shop estimates to ensure parts and pricing accuracy

• Ensure all internal parts requests are properly billed on repair orders

• Process retail payments and credit authorizations

• Maintain accurate documentation and inventory records

• Support additional parts department operations as needed

• Previous automotive parts experience preferred

• Strong communication and customer service skills

• Positive attitude and team-oriented mindset

• Ability to multitask and stay organized in a fast-paced environment

• Attention to detail and accuracy when handling parts and inventory

• Willingness to learn and grow within the automotive industry

• Strong time management and problem-solving abilities

• High school diploma or equivalent preferred

• Valid driver’s license with a clean driving record

• Ability to read and interpret safety and maintenance documents

• Basic math and calculation skills including discounts, percentages, and pricing

• Over 30 years of automotive success

• Family-owned and operated organization

• Promote-from-within culture with real advancement opportunities

• Leadership team committed to employee development and success

• Opportunity to grow within a respected multi-brand automotive group

• Automotive parts departments

• Service advising support

• Inventory or warehouse operations

• Customer service and retail

• Collision center parts operations

• Automotive dealership environments

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.