Global Warranty Business and Client Operations Analyst - Quebec

Global Warranty Business and Client Operations Analyst
- Quebec Canada Make your mark in Global Business Operations

As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG’s Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers’ and AIG’s success.

The role of the Global Warranty Business and Client operation specialist will focus on the growth and expansion of the AIG Warranty business in Canada. This is critical to our day-to-day operations and will have ownership over all reporting and analysis for assigned countries and/or programs. The role is to ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.

• Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
• Collaborate with Operations leadership to define business requirements for a project or a process improvement.
• Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
• Tracking and managing renewals, taxes, payments, etc.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured.
• Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs.
• Contribute to project documentation such as business process documentation and other process workflow diagrams as required.
• Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.

• Experience with technical tools leveraged in operations, IT and project management, specifically:
  SQL, Excel, Jira & database experience.
• Bachelor’s degree in business administration, computer sciences, or work experience equivalent
• 6+ years of experience in operations in the Warranty space.
• Excellent time management, communication and organizational skills.
• Experience supporting requirements gathering, analysis and documentation.
• Strong analytical and problem-solving skills, with the ability to execute effective operational plans.
• Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

OP
- Operations