Operational Account Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as an HVAC Operational Account Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Work with clients, Operations Process Director and Client Operations AVP to implement and monitor operational processes, as well as create best practices.
• Establish regular cadence for reporting on assigned account activities and processes.
• Build relationships within the HVAC industry and be a trusted advisor.
• Work closely with project team and various departments on implementation of operational processes for new and existing accounts.
• Create and maintain standard operating procedures.
• Research data issues and determine process to correct with input from client, internal departments, and other stakeholders.
• Attend and assist with preparing data for Quarterly Business Review clients and present in a highly professional manner to executives and key stakeholders, both internal and external.
• Translate the needs of clients and customers into operational plans.
• Performs other duties as required to support AIG and account growth objectives and strategic initiatives.

• Experience in the HVAC and/or Warranty industry is preferred.
• Excellent organizational skills.
• Action‑oriented problem‑solver.
• Ability to manage large escalations and to solve complex issues.
• Advanced experience with Microsoft Office products such as Outlook, Word, Excel, Visio, and PowerPoint.
• SQL experience is preferred but not required.
• Demonstrate commitment to Excellence, Teamwork, Innovation, Initiative, and a can‑do attitude.

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to