Chief of Staff

Hostie is your restaurant’s Virtual Concierge, making sure every call, text, or question gets answered in your voice. Behind the scenes, we handle guest communication, reservations, events, and takeout automatically, all in one place. Hostie takes care of the noise so your staff can focus on the service.

Restaurants across North America use Hostie to ensure no guest goes unanswered while giving their teams more time to focus on hospitality.

Hostie integrates with platforms like Open Table, Toast, and Seven Rooms and is backed by Gradient Ventures (Google’s AI fund), Obvious Ventures (founded by Ev Williams), and leading hospitality investors.

This is a founder’s office role designed for someone who wants to experience what it’s like to build a company from the ground up. You will work directly with the CEO and Leadership Team as well as our investors and operators to lead important initiatives at the company, spanning strategy, product, GTM, partnerships, and fundraising.

The Chief of Staff acts as a force multiplier for the Leadership Team, helping turn ideas into execution, ensuring the organization stays aligned as we grow, and jumping on some of the company’s most pressing issues in a very fast paced environment.

Projects will vary depending on company priorities, but may include:

• Partner with the Leadership Team on defining priorities, strategic initiatives, and company planning
• Conduct market research, competitive analysis, and business case development to inform growth decisions
• Project manage cross-functional initiatives sourced from the CEO and customer feedback, by defining scope, owners, and timelines
• Create and maintain operational metrics, dashboards, and KPI frameworks to track business performance

• Work with the sales and customer success teams to develop new expansion strategies
• Iterate on standardized GTM playbooks to continuously sharpening how we plan and execute launches

• Work with product and engineering to identify operational improvements
• Translate customer feedback into product insights
• Assist with investor communications and board materials

We’re looking for someone who thrives in fast paced environments and wants to learn how startups scale from the inside.

Ideal candidates may come from:

• Consulting or investment banking backgrounds
• Early-stage startup experience
• Strong analytical and problem solving environments

You likely have:

• Exceptional curiosity and grit
• Strong communication and writing ability
• Comfort operating in ambiguity
• A bias toward action and ownership

This role provides exposure to the core functions of building a venture-backed startup, including: