Public Safety Dispatcher

JOB OBJECTIVES:

To provide a variety of specialized and routine tasks in the provision of emergency and non-emergency communication services; to answer calls for the Police and Fire Departments and to the general City number and respond to the calls as appropriate; to provide emergency dispatch services. General supervision is provided by the Captain or his designee overseeing Uniformed Services.

• Behaviors must comply with the Code of Conduct and Rules of Behavior outlined in the San Juan Civil Service Rules & Regulations, San Juan Police Department Policy Manual, City of San Juan Personnel Employee Manual.
• Answer and process calls, including emergency 911 and general non-emergency to City Hall and the Police and Fire Departments; forward calls to appropriate departments and personnel; prioritize calls and assign proper codes.
• Receive and transmit pertinent information on all calls for services including those in progress and those involving other agencies; monitor activities of Police, Fire and Emergency Medical Service personnel; maintain the location and call status of all emergency units during an assigned dispatch shift.
• Operate NCIC/TCIC computer system; enter data; retrieve pertinent information; relay information to emergency personnel; purge printouts from NCIC/TCIC system; maintain computers and related equipment; verify reports and data entered during shift.
• May oversee maintenance of office equipment; maintain inventory of supplies; participate in acquisition of supplies as necessary.
• May coordinate testing of civil defense system and cable television emergency warning system.
• May fill out status and activity reports at the close of each shift; complete other pertinent reports as assigned.
• May maintain and update call list for after hour’s emergency and non-emergency response personnel.
• May supervise and monitor assigned personnel in the Technical Services Division of the Mesquite.
• Notify wrecker services of requests for towing; maintain records of towing activities; dispatch City water, sewer and animal control personnel as necessary.
• Monitor alarms for jail and building facilities.
• Provide and confirm information regarding warrants and property locations; validate computer entries; enter data regarding warrants into the computer.
• Notify hospital personnel of incoming ambulances; transmit status of patients.
• May search prisoners.
• May witness statements by witnesses, prisoners or suspects.
• May change tapes on recording devices; add paper to printing equipment; save and file reports and data on computer equipment; file hard copies of reports and other data.
• May participate in internal and external training exercises and programs; may assist in training of new personnel.
• May monitor the weather.
• May coordinate with other agencies to receive and transmit information.
• Perform other duties as assigned.

Computer, typewriter, radio, etc.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include: fulfilling responsibilities characterized by anxiety, confusion and stress, maintaining constant readiness to answer and dispatch calls, sitting for extended periods of time, operating specialized communications equipment. Maintain effective audio-visual discrimination and perception needed: distinguishing the difference between colors, reading and writing, communicating with others, operating specialized communications equipment.

Note:

The above duties describe the chief functions of the job and are not to be considered a detailed description of every duty of the job.

Requires a high school diploma or GED. Speak English and Spanish fluently, able to read and write legibly, pass criminal background investigation, pass National Dispatchers Test, no experience required; type 35 wpm. Possess of a valid Class C Texas driver’s license. Must also possess TCIC/NCIC Full Access Certification, within one (1) year of employment. Knowledge of: jurisdictional boundaries of the City of San Juan, Texas, safe work practices, modern office procedures, methods and…