Senior Product Analyst, Agentic AI

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

We are bringing to market the Safelite Solutions AI agent that schedules First Notice of Loss (FNOL) appointments for our clients. It is one of the first agentic experiences to reach clients at scale, and it needs someone who can turn client-specific requirements into clear, buildable specifications and drive them through definition, execution, testing, and scale.

The Senior Product Analyst, FNOL Scheduling Agent works day to day with the technical team building the agent. You own the translation of what the agent needs to do for each client, resolving ambiguous or conflicting requirements into clarity the engineering team can build against, and stay hands-on through testing and validation before and after launch. You report to the Product Director, Agentic Experiences and work alongside product, engineering, design, and client-facing teams to get this agent live and improving in production.

Gather and document client-specific FNOL scheduling requirements: business rules, workflows, edge cases, and exceptions across client contracts.

Translate ambiguous or conflicting inputs from clients, Operations, and Sales into clear, testable specifications the technical team can build against.

Maintain a single source of truth for requirements as they evolve, and flag scope or feasibility tradeoffs early.

Work daily with engineering to bring client requirements into the build, answering questions, resolving ambiguity, and keeping delivery unblocked.

Prioritize and sequence requirements alongside the technical team's capacity and the roadmap set by the Product Director.

Represent the client and business perspective in technical discussions, and represent technical constraints back to the business.

Design and execute test plans covering client-specific scenarios, business rules, and FNOL scheduling edge cases.

Validate agent outputs against client requirements before launch and after every change, including manual review of conversation transcripts and scheduling outcomes.

Identify failure patterns, log defects clearly, and drive them to resolution with engineering.

Support rollout of the agent to new clients, adapting requirements and test plans to each client's specific needs.

Monitor performance post-launch (accuracy, resolution rate, scheduling success, escalations) and flag issues or improvement opportunities.

Build repeatable processes for requirements gathering, testing, and client onboarding so the agent scales efficiently.

Act as the connective tissue between clients, Operations, Sales, and the technical team, ensuring nothing gets lost in translation.

Communicate status, risks, and tradeoffs clearly to the Product Director and stakeholders.

Bring structure to ambiguous problems and keep delivery moving when requirements are still taking shape.

4+ years of experience in product analysis, business analysis, technical product management, or a similar role translating business/client requirements into technical specifications.

Experience working directly with engineering teams to define, build, and test software or AI-driven products.

Strong analytical skills: comfortable writing detailed requirements, test plans, and structured documentation.

Experience testing and validating software or AI/conversational products, including designing test cases and reviewing output against expected behavior.

Familiarity with AI/agentic or conversational products is a strong plus; comfort with tools like Claude, ChatGPT, or similar to support analysis and documentation is expected.

Ability to manage multiple client-specific…