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Strategic VP of Customer Experience & Engagement
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-16
Listing for:
Capital Blue Cross
Full Time
position Listed on 2026-08-16
Job specializations:
-
Business
Corporate Strategy
Job Description & How to Apply Below
Capital Blue Cross is seeking an enterprise CX/ME leader to transform how we engage members and providers. The role reports to the Chief Marketing and Experience Officer and will build strategy, governance, and culture for best-in-class customer engagement across digital and non-digital channels.
The VP will partner with IT&D, Operations, Healthcare Delivery, Sales and Product to optimize end-to-end journeys, implement AI-enabled service channels, and lead a cross-functional governance
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