Customer Onboarding Operations Manager

Mounds View, USA, 2205 Woodale Drive, Mounds View, Minnesota, United States of America

Posted Friday, August 14, 2026 at 5:00 AM

Are you driven by innovation and helping customers solve complex business challenges with technology solutions? If so, consider joining the Multi Tech team! Multi Tech is a global company with a 50+ year legacy of designing and manufacturing connectivity solutions for a broad range of industries. We are gearing up for the next phase of our journey and are seeking top talent to bolster our team.

Our people are our greatest asset and we’re focused on making Multi Tech the employer of choice in the industry.

SUMMARY: As part of Multi Tech’s new Revenue Operations function, the Customer Onboarding Operations Manager will play a key role in the company’s transition into a solution-sales organization. This role owns the customer journey from signed contract through steady-state adoption, to include designing and running the process that gets new customers to revenue faster, building the operational infrastructure (scorecards, metrics, reporting) that gives the commercial org visibility into account health, and acting as the connective tissue between Sales, Customer Success, and the customer.

This is a highly cross‑functional, process‑and‑data‑driven role and requires someone who thinks like an operator: can design a workflow, instrument it, find the bottleneck, and fix it — while also being comfortable in front of customers running business reviews.

• Own the end‑to‑end customer onboarding process in support of the Sales team — continuously improve the experience to drive measurable reductions in time‑to‑revenue for new customers
• Drive the day‑to‑day quoting process in collaboration with the Sales team; drive improvement in and systematization of quote generation over time, including governance and exception management
• Support the creation of larger bid packages and supporting documentation, in collaboration with Sales, in pursuing larger customers and deals
• Contribute to contract management process, coordinating contract workflows and helping standardize terms and documentation as the function scales
• Build and maintain an onboarding scorecard that tracks progress, surfaces risk early, and holds cross‑functional partners accountable to timelines
• Define and report on core onboarding and customer experience metrics to inform commercial decision‑making
• Serve as the cross‑functional link between customers, sales, and operations — translating recurring customer needs into repeatable, scalable process improvements

• Lead pricing management and governance for both direct and channel customers, collaborating closely with Sales and Sales Ops to promulgate changes (as applicable)
• Contribute to customer profitability analysis as part of key customer Q  cycles

• 5-8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function — B2B, ideally hardware, IoT, or technical/complex‑sale environments
• Strong analytical and reporting skills — comfortable building and maintaining scorecards/dashboards and translating data into a narrative for leadership
• Track record of designing or overhauling a process end‑to‑end and proving impact with metrics (e.g., reduced time‑to‑revenue, improved onboarding completion rates)
• Experience coordinating contract or deal‑desk workflows a plus
• Systems fluency (CRM, CS platform, contract management tools); process documentation/mapping experience preferred

• Lifting requirements up to 25 pounds.
• Requires sitting for periods of time and occasional standing.
• Use hands to finger, handle or feel.
• Requires travel using all modes of transportation.
• Requires a valid passport.

• Working conditions are normal for an office environment. Minimal noise.
• Our Minnesota facility includes a manufacturing environment. Moderate noise level. Machinery operation requires the use of safety equipment to include but not limited to; safety glasses,…