Corporate Strategy Director

Pager Duty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

As Corporate Strategy Director
, you will be a key strategic partner to the executive leadership team, responsible for analyzing market opportunities, driving strategic initiatives, and shaping Pager Duty's growth trajectory in digital operations management and AI-powered enterprise software.

Reporting to the VP of Strategy and Corporate Development, you will operate at the tip of the spear—identifying opportunities, synthesizing insights, and delivering actionable recommendations that drive measurable business outcomes across the organization.

This role requires domain expertise in enterprise software, Dev Ops, and AI strategy, combined with the ability to move rapidly from ambiguous problem statements to clear, data-driven recommendations.

You will partner directly with senior executives across product, engineering, finance, sales, and marketing to ensure strategic alignment and translate corporate strategy into executable plans with clear ownership and accountability.

** This role is expected to come into the San Francisco office 2 days per week as part of Pager Duty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!**

• Corporate Strategy & Execution:
  Establish operational objectives, policies, procedures, and work plans for the corporate strategy team; drive strategy execution by delegating assignments to subordinates and ensuring operational effectiveness; lead initiatives that deliver tactical results and contribute to the development of organizational policies.
• AI & Technology Strategy:
  Serve as the subject matter expert on enterprise AI strategy, with deep knowledge of AI adoption trends, competitive landscape, and emerging agent platforms; identify and develop AI-driven opportunities and initiatives that translate Pager Duty's AI investments into measurable business outcomes, providing recommendations on positioning, priorities, and go-to-market approaches
• Market Analysis & Financial Modeling:
  Conduct deep market analysis including TAM assessment, competitive positioning, emerging trends, and adjacency opportunities in Dev Ops, IT Ops, observability, and infrastructure software; build sophisticated financial models including P&L projections, investment scenarios, and return analysis for new markets, products, and strategic initiatives; evaluate strategic investments, pricing strategies, go-to-market models, and facilitate organizational prioritization with clear ROI analysis; support corporate development activities including market analysis for potential acquisitions and partnership synergies
• Cross-Functional Leadership & Team Development:
  Serve as a trusted partner to management, effectively cascading functional strategy and contributing to the development of organizational policies; accountable for the department budget which has a far-reaching impact on the business segment; drive cross-functional collaboration to ensure operational objectives align with corporate requirements; manage the activities of the strategy discipline through subordinate supervisors or professionals.

• Domain Expertise:
  Deep expertise in Dev Ops, IT Operations, observability, monitoring, incident management, infrastructure software, or adjacent enterprise…