Launch Team Specialist

Description

The Launch Team Specialist plays a key role in onboarding across Chipr's sales programs. This role owns onboarding for our Dealer Program and is expected to become the go-to expert our Launch Team Manager can rely on when engaging with Dealer Program sales leadership. This role needs to represent onboarding with real depth and credibility. The Specialist also shares in the onboarding and credentialing work that spans all of our sales channels in partnership with other Launch Team Specialists.

Chipr is dedicated to improving lives through advanced home technology solutions. Our mission is to create genuine happiness for our employees and customers, striving to be America's premier business technology provider. By committing to simplicity, self-discipline, sincerity, solidarity, and spirit, we foster a culture that prioritizes learning and customer satisfaction.

Partnering with industry leaders like AT&T, Verizon, and T-Mobile,, we deliver cutting-edge home technology solutions. Our reliable, high-speed connectivity and smart home devices simplify and enrich everyday living, making life more convenient and enjoyable.

At Chipr, developing people is at the heart of what we do. If you think you're Chipr enough to join our team and are eager to learn and continually grow, we want to hear from you!

• Type: W2, Part-Time
• Hours:
  
  8 hours/week to start, flexing up to 10-12 hours/week
• Pay: $20/hour
• Location:
  
  Hybrid, with in-office coverage coordinated across the team
• Reports to:
  
  Launch Team Manager

Dealer Program Ownership

• Serve as the primary subject matter expert and point of contact for Dealer Program onboarding.
• Build deep, credible working relationships with Dealer Program sales leadership, and partner closely with the Owner Success Manager to ensure smooth onboarding and provide accurate, regular reporting on onboarding status
• Master partner and dealer contract nuances, understanding specific service scopes to guide onboarding workflows accurately.
• Manage Dealer Program support tickets and follow up with self-managing partners to verify completion of background checks, badging, and compliance requirements.

• Support credentialing, background check tracking, and systems access provisioning as part of the team's shared, batched onboarding processes
• Create user access and troubleshoot issues with critical systems (CRMs, order processing tools, etc.)
• Collaborate with the Launch Team to continuously improve the onboarding experience based on feedback and best practices
• Other duties associated with the role and Launch Team functions

Chipr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Chipr is an E-Verify employer.

Requirements

• 1+ years of experience in HR onboarding, administrative support, partner operations, or customer service.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively
• Excellent communication and interpersonal skills, with a relationship-building, customer-focused approach
• Ability to quickly learn contract details, carrier requirements, and business tools.
• Familiarity with CRM systems and other business tools is a plus
• Ability to work collaboratively in a team environment