Program Analyst

The Program Analyst serves as a critical liaison between program staff, the Business Systems & Data and IT teams, and organizational stakeholders responsible for reporting, compliance, and funding requirements.

This position is responsible for assessing and improving business processes related to data collection, program operations, reporting, and performance management. The Program Analyst works closely with end users to understand operational needs, translate those needs into system requirements, develop workflows and standard operating procedures, and ensure accurate and consistent data collection across programs.

The Program Analyst helps ensure that organizational data systems support program effectiveness, grant compliance, performance measurement, and strategic decision-making. This position plays a key role in driving continuous improvement, user adoption, and data integrity throughout the organization.

Who We Are

Established in 1970, Serving Seniors helps San Diego County's low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation.

Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Our Core Values:

Advocacy
- Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.

Person-Centered
- Seeing the whole person, providing coordinated support, and treating all with dignity and respect.

Integrity
- Representing the values of honesty, trust, and transparency within our community.

Compassion & Empathy
- Approaching our work with a heartfelt desire to better understand and serve.

Impact
- Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.

Intentional Involvement
- Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.

Serving Seniors has received the San Diego Union-Tribune's Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for six years in a row from .

Requirements

Responsibilities

Business Process Improvement

• Evaluate existing program workflows, operational practices, and data collection processes to identify opportunities for improvement.
• Partner with program leaders and frontline staff to assess business needs and recommend solutions that improve efficiency, consistency, and data quality.
• Document current and future-state workflows and business processes.
• Develop and maintain standard operating procedures (SOPs), process maps, user guides, and workflow documentation.
• Track contact and grant deliverables and due dates.
• Assist with implementation of new programs, initiatives, and operational processes.

Data Collection, Quality, and Reporting

• Monitor data collection practices across programs to ensure consistency, accuracy, and completeness.
• Identify gaps in data collection and reporting processes and develop recommendations for improvement.
• Support data validation, quality assurance, and compliance activities.
• Collaborate with program staff to ensure required data elements are collected and maintained appropriately.
• Assist in developing reporting tools, dashboards, and performance metrics that support program management and organizational goals.
• Analyze trends and provide operational insights to improve program performance and service delivery.

Systems Administration & User Support

• Serve as a primary point of contact between program staff and the Business Systems & Data team.
• Gather and document business requirements for system enhancements, workflows, reports, and process…