Certification Content Manager

Certification Content Manager

Reports to:

Certification and Programs Director - American Board of Pediatric Dentistry

Employment status:
Full-time, salaried

Work location:

Remote

Schedule:

Primarily standard business hours, with occasional evening or weekend meetings based on committee schedules and program needs

The Certification Content Manager leads the operational development and quality-control processes for assessment content used in ABPD initial and continuing certification programs. The role manages item-writing assignments and review workflows, supports item-writing committees, and helps ensure item development activities are conducted in accordance with established ABPD policies, examination development standards, and applicable accreditation requirements.

Working closely with item-writing committee leaders and members, ABPD staff, and psychometric consultants, the Certification Content Manager supports examination validity and psychometric integrity through established quality-control processes, careful content review, and data-informed decision-making. The role also contributes to the continuous improvement and innovation of item development methodologies, workflows, systems, and committee training.

• Lead the development and management of item-writing assignments based on examination blueprints, gap analyses, and program priorities.
• Perform item pool analyses to identify content needs, deficiencies, and areas requiring additional item development.
• Conduct quality-control reviews of assessment items, including:
• Grammar, clarity, style, and consistency
• Identification of potential test flaws or ambiguities
• Alignment with ABPD policies, examination development standards, and applicable accreditation requirements
• Manage committee examination review workflows and coordinate the steps required to finalize examination forms and certification content.
• Maintain accurate and current databases of items, images, references, and metadata within item-banking systems.
• Collaborate with psychometric consultants to review item statistics, identify potential concerns, and recommend revisions or other appropriate actions.

• Serve as staff liaison to examination-related committees, work groups, and task forces as assigned.
• Develop and maintain productive professional relationships with committee leaders, committee members, consultants, and internal stakeholders.
• Plan and facilitate effective in-person and virtual item-development and review meetings, including preparation of materials, agendas, and follow-up activities as needed.
• Monitor committee timelines, assignments, decisions, and deliverables; communicate risks or delays and coordinate follow-up to keep work on schedule.
• Develop, maintain, and deliver onboarding, guidance, and ongoing training for committee leaders and members related to item development and review processes.
• Assessment Quality & Continuous Improvement
• Use item-performance metrics, psychometric data, reviewer feedback, and process measures to identify opportunities to improve assessment content and development processes.
• Support examination validity and psychometric integrity by applying established quality-control processes and collaborating with psychometric consultants and other subject-matter experts.
• Contribute to the evaluation and continuous improvement of item-development methodologies, committee practices, and quality standards.

• Collaborate on system enhancements related to item banking, assessment delivery, content review, and committee workflows.
• Maintain current task lists, process documentation, standard operating procedures (SOPs), templates, and other resources needed to support consistent item-development operations.
• Identify workflow inefficiencies and recommend or implement improvements within the scope of the role.
• Effectively use ABPD technology platforms and adapt to new systems and tools as organizational needs evolve.

Bachelor's degree.

Project management experience, including…