Director, RCM Operations

About Our Company

At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs.

We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.

In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location:

Hybrid in Houston, TX or New Orleans, LA preferred

The Director – Revenue Cycle Operations serves as the Revenue Cycle Management domain lead within the Strategic Delivery function and is responsible for ensuring successful operational design, implementation, stabilization, and transition of strategic client engagements. The role provides deep functional expertise across billing, charge entry, payment posting, accounts receivable, denials, appeals, collections, and related back-end revenue cycle functions. Primary accountability includes translating contractual commitments and client expectations into executable operating models, validating workload and staffing assumptions, supporting operational readiness, resolving delivery challenges, and helping strategic engagements achieve defined service, quality, productivity, and financial outcomes.

This position works closely with Customer Success, Onshore and Offshore Operations, Product, Technology, Quality, Training, Compliance, and client stakeholders. Direct ownership of routine steady-state production is not the primary focus. Strategic Delivery involvement will typically extend from contract execution through implementation and the initial stabilization period, followed by structured transition to the designated Operations team with periodic delivery assurance reviews thereafter.

• Strategic Delivery & Implementation
  • Lead Revenue Cycle delivery planning for strategic client implementations and complex operational transitions
  • Translate contract scope, client expectations, workflows, volumes, and service requirements into executable operating plans
  • Conduct operational discovery and validate assumptions before implementation
  • Perform detailed inventory analysis across AR, billing, denials, payment posting, charge entry, and related workflows
  • Develop effort estimates, productivity assumptions, staffing requirements, skill profiles, and capacity models
  • Identify operational risks, dependencies, access requirements, and implementation gaps before go-live
  • Establish implementation milestones, readiness criteria, ownership, and escalation pathways
  • Partner with Patient Access and Coding Strategic Delivery leads to ensure end-to-end alignment across the revenue cycle
• Revenue Cycle Domain Leadership
  • Provide subject matter expertise across charge entry, claims submission and billing, payment posting, AR follow-up, denial management and appeals, collections, credit balances and refunds, payer follow-up, reimbursement workflows, and inventory management
  • Evaluate existing client workflows and recommend scalable, efficient operating models
  • Analyze payer behavior, aging trends, denial patterns, reimbursement issues, and revenue leakage opportunities
  • Support Operations teams with complex functional issues and critical client escalations
  • Recommend solutions based on operational data, root-cause analysis, and industry best practices
• Pre-Go-Live Readiness
  • Validate scope, volumes, productivity benchmarks, staffing assumptions, and client expectations prior to launch
  • Support workforce planning, hiring profiles, candidate assessment, and staffing readiness
  • Define operational service levels, key performance indicators, quality expectations, turnaround times, and productivity standards
  • Ensure process documentation and standard operating procedures are complete and aligned with contractual…