Professional Services Operations Coordinator

Deputy is a global SaaS workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline.

When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

We’re becoming an AI-native company, a commitment that means you’ll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You’ll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

We are seeking a highly organized and detail-oriented Professional Services Operations Coordinator to support the successful delivery of Professional Services engagements. This role partners cross-functionally to coordinate operational workflows, maintain project systems, prepare operational reporting, and support consistent execution of service delivery processes across the organization. The successful applicant will be someone who excels at maintaining order, enjoys ensuring team efficiency, and is dedicated to managing precise operational processes and data.

• Collaboration on Cross-Functional Delivery: Coordinate with departments including Sales, Implementation, Finance, and Rev Ops to manage operational tasks that support project success, such as routing projects, provisioning, and customer transition management.

• Sales-to-Implementation Readiness: Manage the handover of customers from the sales team to the delivery phase, ensuring all contractual obligations and deliverables are compliant before the project starts.

• Implementation-to-Success Handovers
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  Ensure a complete and consistent handover of implementation projects to Customer Success, including an audit of the implementation consultant’s project closeout activities.

• Management of Operational Systems: Oversee the administration of Professional Services tools, such as Toggl and Asana, ensuring precise data entry and process compliance through project provisioning, template upkeep, user permissions management, and the systematic archiving of finished work.

• Operational Reporting: Prepare recurring operational reports and dashboards for Professional Services leadership, supporting visibility into delivery performance, capacity, utilization, backlog, and project health.

• Operational Standards & Documentation: Maintain process documentation, standard operating procedures, and operational playbooks to support consistent execution across the Professional Services organization.

• Financial Operations Support: Support Professional Services operations by maintaining metrics tracking and KPI reporting.

• Operational Automation & Tool Support: Utilize AI-enabled tools, workflow automations, and platform integrations to improve efficiency, reduce manual effort, and support accurate operational data.

• Data Quality Management: Audit operational data, project documentation, and delivery readiness across systems, coordinating timely corrections with appropriate stakeholders to maintain accurate project information and compliance with established standards.

• 3–5 years of experience in Professional Services Operations, Delivery Operations, Project Coordination, or a similar operational support role within a SaaS or technology organization.

• Expertise…