Enterprise Services Manager, Professional Services Sales

Who we are
About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

As an Enterprise Services Manager, you will be a quota-carrying services seller and strategic advisor for Stripe’s largest users. You will originate, shape, and close complex advisory, implementation, and transformation engagements.

This role sits at the intersection of enterprise sales, solution strategy, and delivery. You will partner with Account Executives, Solutions Architects, Product, Engineering, implementation partners, and Stripe delivery teams to turn customer priorities into practical scopes, credible business cases, and executable paths to adoption.

You will own the Professional Services sales cycle from account planning and discovery through solution shaping, proposal development, commercial negotiation, contract signature, and delivery handoff. You will help customers define not only what they want to build with Stripe, but also how they will achieve value from it.

• Own Professional Services bookings, pipeline creation, qualification, and forecasting across an assigned set of strategic enterprise accounts.
• Partner with Account Executives and Solutions Architects on account plans that identify where Professional Services can accelerate adoption, reduce implementation risk, and unlock expansion.
• Engage early in complex opportunities to shape the services strategy, customer value proposition, and path to implementation.
• Build and maintain accurate forecasts, close plans, and stakeholder maps for complex, multi-party sales cycles.
• Identify follow-on advisory, implementation, and transformation opportunities as customers expand their use of Stripe.

• Lead executive discovery sessions, assessments, and workshops with customer stakeholders across product, engineering, finance, operations, risk, security, and procurement.
• Understand a customer’s business objectives, current environment, technical architecture, operating model, and implementation constraints.
• Translate customer requirements into a practical services approach, including scope, assumptions, dependencies, milestones, risks, success measures, and an activation and realization plan.
• Partner with Solutions Architecture, Product, Engineering, delivery teams, and external partners to validate feasibility and create solutions that are valuable to customers and deliverable by Stripe.
• Advise senior customer leaders on business cases for digital transformation, platform adoption, operational efficiency, and new revenue opportunities.

• Create tailored proposals, pricing approaches, and Statements of Work for advisory, implementation, packaged, and phased transformation engagements.
• Shape commercial models that balance customer outcomes, delivery confidence, scope clarity, and long-term Stripe adoption.
• Lead negotiations with senior customer stakeholders, procurement, legal, and internal partners.
• Manage scope, resourcing, dependencies, implementation risk, and customer expectations before work begins.
• Apply strong commercial judgment to determine when a customer needs a focused assessment, a defined implementation package, a broader transformation roadmap, or partner-delivered support.

• Prepare delivery teams with clear customer context, business outcomes, decision history, risks, assumptions, and stakeholder expectations.
• Maintain continuity from opportunity creation through customer kickoff and early delivery.
• Partner with Customer Success, Delivery, and Support teams to help customers progress from signature to activation, adoption, and expansion.
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