Vice President of Operations and Product Job Northern Kentucky USA,Business

Vice President of Operations and Product

Anywhere in the US

Fully remote

Operations

We're seeking a VP of Operations and Product with oversight of infrastructure, systems, and processes along with product strategy, roadmap, and execution. This role will be crucial in scaling our business and will report to the Chief Executive Officer (CEO).

Operations Responsibilities Organizational planning and development:

Define operational objectives, strategy, workflow and milestones across departments
Oversee documentation of processes, procedures and checklists
Establish and monitor operational KPIs to drive continuous improvement and sustainability

Operations Management and Optimization:

Oversee continued documentation and optimization of operational processes and workflows with focus on automation to improve efficiency
Work with departmental managers to oversee selection, integration and operations of systems including CRM and marketing automation, chat platform, customer support / help desk, business intelligence / reporting, internal messaging (Slack), video conferencing (Zoom) systems, customer feedback systems, email and other tools
Manage integrations between systems and platform
Maintain knowledge base and effectiveness of self-service support systems
Manage related vendor and contractor relationships

Human Capital Support:

Build and lead remote-first operations, training and support
Support our culture of excellence and innovation
Support employee onboarding, training and offboarding

Product Responsibilities Product Strategy and Vision:

Document and communicate our product strategy
Prioritize constituent use cases with a clear problem/solution fit

Roadmap and Execution:

Own the end-to-end roadmap with key milestones and timelines
Formalize and document the product development process
Drive delivery of new product releases on schedule
Manage integrations with partners and financial institutions

Customer and Market Insight:

Analyze needs and preferences of multiple constituents including nonprofits, donors, financial advisors and partners

Go-to-Market and Growth:

Collaborate with Sales, Marketing, and CS on positioning, messaging, enablement, and product launches
Develop and maintain product collateral, sales kits and competitive differentiators
Represent product externally with customers, partners, and strategic prospects

Required Operations Experience

5+ years in operations management in a technology or tech-forward financial services company
Driving cross-functional collaboration to scale tech-enabled operations
Implementing and integrating systems to support sales, customer success, billing systems, subscription management and payments

Required Product Experience

5+ years in product management and leadership roles in scale-up ventures.
Proven track record scaling products from PMF through exponential growth stage.
Knowledge and desire to master implementation of Agentic AI solutions

Leadership Skills

Strong strategic thinking and problem-solving abilities
Passionate about operational excellence, continuous improvement
Excellent written and verbal communication skills
Experience managing budgets and resource allocation

Alignment With Our Core Company Values

Service;

Accountability.

What We Offer

Ground floor opportunity to play a key role in our mission to unlock billions in new funding for nonprofits.

Incentive-based comp plan based on achieving business objectives.

Opportunity to participate as a shareholder via generous equity grant.

Opportunity to shape the enterprise sales function from the ground up.

Collaborative, innovative work environment with a mission-driven team.

Comprehensive benefits package including health, retirement, and flexible work (from home) arrangements.

Professional development and mentoring opportunities.