Sr. Customer Success Manager Instructure
Listed on 2026-09-12
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Business
Customer Success Management
This role manages a portfolio of strategic higher education accounts, running executive business reviews, tracking customer health metrics, and acting as the main point of contact to ensure these key members get ongoing value from the platform and stay renewed and engaged.
Candidates need five or more years in customer success, account management, or sales within SaaS, ideally with EdTech experience and a track record managing large accounts ($3M+ portfolios). Familiarity with Salesforce, Gainsight, JIRA, Tableau, and using generative AI tools for account work is expected, along with strong executive communication skills.
The role is based in the United States and includes occasional travel of 10-15% for customer engagements, conferences, and team events.
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