Account Manager/Customer Success Manager | B2B SaaS | NYC
Listed on 2026-08-30
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Business
Customer Success Management
Location: Northern
Location: New York City, near Penn Station
Work model: Hybrid, 4 days/week in office. 3 days/week may be possible for employees with a commute of 1 hour or more.
Base salary: $115K-$145K
Bonus: 20%
Stage: Series B
We’re recruiting an Account Manager / Customer Success Manager for a growing Series B B2B SaaS company helping marketing and revenue teams make smarter decisions about events.
The platform provides actionable intelligence around B2B events, helping customers understand where to invest, who to engage, and how their event strategy contributes to business outcomes.
Its customers include recognizable technology companies such and is growing rapidly month over month.
This isn’t a reactive CSM role.
You’ll own customer relationships across the lifecycle with meaningful responsibility for retention, renewals, expansion, adoption, and churn prevention
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The team is particularly interested in commercially minded Account Managers and CSMs who don’t wait until a renewal is approaching to discover whether an account is healthy.
What You’ll Own- Own and develop customer relationships across the client lifecycle
- Drive retention and proactively identify churn risks
- Own renewals and identify expansion and upsell opportunities???
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