Associate Client Manager

Why True Accord?

True Accord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, True Accord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Associate Client Manager is the foundational role within the Client Management team, focused on learning True Accord’s platform, product suite, and client operational standards. You are an essential support partner, working under the guidance of Client Managers to ensure operational efficiency, data accuracy, and timely execution of day-to-day client needs. This role is a training ground for developing the data literacy, communication skills, and strategic thinking required to advance to a Client Manager position.

• Portfolio Management: Manage a portfolio of mainly passive clients, ensuring consistent delivery of True Accord’s services and maintaining high levels of client satisfaction.

• Operational Support: Assist Client Managers in the day-to-day management of account portfolios, including tracking performance metrics and maintaining documentation.

• Reporting & Data Accuracy: Prepare routine reports, dashboards, and meeting materials for core client check-ins, ensuring data integrity and consistency.

• Issue Resolution: Act as the initial point of contact for routine client inquiries, working with the Client Manager to troubleshoot and resolve issues promptly.

• Cross-Functional Collaboration: Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements.

• Skill Development: Actively engage in training sessions, mentorship, and self-directed learning to build expertise in debt collection, product features, and client strategy.

• Bachelor’s degree or equivalent relevant experience

• Entry-level experience in Client Success, Customer Support, Operations, or a related field.

• Experience in at least one of the following:
  Debt collections or Default Management.

• Strong organizational skills and attention to detail, especially with data entry and reporting.

• Strong written and verbal communication skills.

• Ability to learn complex software tools and internal platforms quickly.

• A collaborative mindset and a desire to grow into a more independent, client-facing role.

$80,000 - $100,000 a year

For U.S.

-based hires, the overall base salary framework for this role currently spans $80,000 to $100,000 per year. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you’ll find a few example cities representative of each tiers:

• U.S. Geo Tier 1(i.e. San Francisco, New York City, Boston)
• U.S. Geo Tier 2(i.e.Austin, Denver, Phoenix)
• U.S. Geo Tier 3(i.e.Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• Perk Spot discount program for 900+ merchants…