Customer Success Manager

Customer Success Manager | United States | Remote Join Pax8 as a Partner Success Manager in the United States and help our most strategic partners achieve measurable growth through the world's leading cloud marketplace.

This is more than a customer success role. As a Partner Success Manager, you'll join a fast-growing department that is still defining what exceptional partner success looks like 'll work directly with some of our most valued Voyager Alliance members, helping them maximize their investment with Pax8 while influencing the evolution of our success strategy, processes, and partner experience. As Pax8 continues to innovate through AI-powered tools and intelligent marketplace experiences, you'll grow alongside technology that's transforming how businesses buy and manage cloud solutions.

Pax8 is transforming the way technology is bought, sold, and managed. We're on a mission to build the managed intelligence marketplace, helping businesses make smarter technology decisions through automation, insights, and human expertise. Our culture is built around collaboration, curiosity, accountability, and continuous learning, creating an environment where ambitious people thrive. At Pax8, business is personal. You'll join a team that values innovation, trusts its people, and empowers individuals to make a genuine impact.

Build meaningful, long-lasting relationships with a portfolio of high-value partners. Understand partner goals and align Pax8 resources to help them achieve success. Serve as the primary point of contact and trusted voice throughout the partnership journey.

Proactively identify opportunities to increase engagement and platform adoption. Partner with internal teams to reduce friction and create consistently positive experiences. Anticipate risks early and take action to improve partner outcomes.

Monitor partner health, engagement trends, and success indicators. Translate data into strategic recommendations that improve partner experiences. Share insights that help shape future programs, processes, and business decisions.

Identify recurring challenges and help design scalable solutions. Contribute to the growth of a rapidly evolving Partner Success organization. Champion partner feedback across the business to drive continuous improvement.

Your work will directly influence partner satisfaction, loyalty, and long-term success. You'll help partners unlock greater value from Pax8 while contributing to a team that is shaping the future of partner success across the organization. Every relationship you build strengthens our marketplace and helps drive sustainable growth for both Pax8 and our partners.

We're looking for someone with:

• Proven experience building and nurturing strategic customer or partner relationships.
• Demonstrated success managing a high-volume portfolio of accounts.
• Strong commercial awareness and the ability to balance partner needs with business objectives.
• Extensive experience collaborating across multiple teams to solve complex challenges.
• A data-driven mindset with the ability to interpret trends and translate insights into action.
• Exceptional communication, stakeholder management, and problem solving capabilities.
• Experience with in cloud, software, technology, channel, managed services, or adjacent industries is highly valued.
• Understanding of the Managed Service Provider ecosystem is advantageous.

Bachelor's degree or equivalent practical experience preferred.

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring.

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