Client Services Manager-Waste Market

Brown and Caldwell is looking for a Client Services Manager to join the waste market sector team within our Private Sector Business Unit to support our clients in the Northeast and throughout the US. The successful candidate will have experience selling and/or delivering large capital projects. Projects will entail a broad spectrum of work, ranging from studies, environmental investigations and design for solid waste management and recycling facilities and waste disposal facilities.

This is an exciting full-time opportunity to work in a growth-oriented professional consulting firm with multiple offices throughout the US. Candidate will work with strong, nationally recognized, technical staff on a variety of projects.

The Client Services Manager role represents the entry-level client leadership position ividuals progress into a Client Services Manager after demonstrating both interest and foundational capability in the Client Service Manager (CSM) function, supported by successful completion of the required CSM readiness assessment.

The purpose of the Client Services Manager role is to build and apply core client leadership practices, advancing the firm’s consistency and effectiveness in managing BC’s business for clients. A Client Services Manager should also be actively working on projects with the client and maintain a utilization target of 60-75% with remaining availability largely devoted to business and client development.

While serving as a Client Services Manager, the individual demonstrates the ability to maintain, leverage, and expand client relationships. Growth contribution is achieved through strong project delivery, successful pursuit participation, and active engagement with the Client Service Team (CST).

Client Services Manager effectiveness is grounded in credibility, both technical and relational, reinforced by visible and measurable contributions to client outcomes and opportunity development.

A Client Services Manager is expected to serve as an active and engaged member of a CST for a Type I or Type II client and, in some instances, may serve as the CSM for a Type II client. The CSM should expect to spend 20 percent of their time with the client (some of this time may occur as part of billable work).

• Support administration and performance of the client portfolio (projects and pursuits) to achieve BC and client business outcomes.
• Serve as an active CST member (Deputy CSM) for a Type I or Type II client; may serve as CSM for a Type II client in select cases.
• Contribute to development of client growth strategies and business cases aligned with 1-, 3-, and 5-year milestones.
• Build a track record of securing and delivering profitable assignments within Area/Market priorities.
• Maintain utilization targets aligned with portfolio responsibilities.
• Apply growth and business case thinking to support delivery decisions and reinforce BC’s value through tangible client-recognized outcomes.
• Maintain accurate and current client data within BC information systems (e.g., WS+).
• Support effective engagement of SMEs and Delivery leaders to broaden service impact.
• Assist in expanding client relationships across functional areas and organizational levels; gather and synthesize market intelligence to inform strategy.
• Maintain regular client engagement (approximately 20% of time, billable or non-billable).
• Identify and communicate emerging risks affecting client performance or BC exposure.
• Flexibility to adapt and execute various additional assignments based on evolving needs.

• Foundational understanding of client portfolio development and business performance drivers.
• Professional acumen in supporting project oversight while building client-facing credibility.
• Ability to identify potential opportunities and contribute to go/no-go discussions and pursuit strategy development.
• Proficiency in developing and maintaining client relationships across functional levels.
• Working knowledge of client business drivers and emerging needs.
• Ability to contribute to market research and support expansion into adjacent services.
• Demonstrated ability to collaborate effectively within…