Telecommunicator

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Department:
Emergency Communications

Hiring Range: $44,027.00 - $51,719.00 ($19.74 - $23.19 per hour)

Closing Date:
Open Until Filled with the interview process beginning the week of September 14th, 2026

* Whether you're new to a career in emergency communications or you bring years of dispatch experience, we want to hear from you.*

Candidates with no experience will be hired as a Trainee at the starting rate of $19.74 per hour and will attend our in-house training academy for the first 6 weeks of employment. Employment, and the training academy, will begin on October 19 th .

Experienced Telecommunicators may qualify for advanced starting pay based on relevant experience, education, and certifications. The hiring range for this position is $19.74 - $23.19 per hour.

We are currently recruiting for two full-time vacancies. The interview process will begin the week of September 14th

GENERAL STATEMENT OF DUTIES:

This position answers calls for emergency services for both emergency and non-emergency situations received by the Burke County 911 Communications Center. Position requires approximately 40 hours of work per workweek.

DUTIES AND RESPONSIBILITIES:

To successfully perform this position, an individual must be able to perform the following:

• Answers emergency and non-emergency calls received by the Communications Center
• Utilizes various systems and programs to locate the caller's location; prepares necessary reports regarding the caller and details of the call
• Dispatches the appropriate emergency services personnel promptly and per Burke County policies and procedures; provides the responding emergency services personnel with the necessary information
• Interacts with and assists the general public via telephone, email, or in person to provide support, information, and assistance with documents, programs, or systems maintained or provided by the Communications Center or the Emergency Communications Department
• Operates the Division of Criminal Information ("DCI") terminal to send and receive messages regarding criminal histories, warrants, vehicle identification, missing persons, driver histories, and related information
• Maintains all necessary certifications through trainings, courses, and continuing education
• Engages in difficult negotiations requiring a well-developed sense of timing and strategy
• Performs other duties as required or assigned

REQUIRED

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• At least one (1) to three (3) years of experience in emergency management or call centers developing the necessary knowledge and skill to perform the duties of this position

SPECIAL REQUIREMENTS (UPON HIRE, UNLESS OTHERWISE INDICATED):

• Licensed Telecommunicator (within 1 year of hire)
• International Academies of Emergency Dispatch Certification (within 1 year of hire)
• CPR Certified (within 1 year of hire)
• Association of Public-Safety Communications Officials-International Certification (within 1 year of hire)
• OMNYXX-DCI Certification (within 1 year of hire)
• Federal Emergency Management Agency Certification (within 1 year of hire)
• Must possess a valid driver's license

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, AND OCCUPATIONAL EXPOSURES:

• Standard vision requirements, with or without corrective lenses
• Occasionally lifts up to ten (10) pounds
• Occasionally spends time standing
• Frequently spends time sitting, speaking or hearing, using hands or fingers to handle, feel, type, or text, and engaging in repetitive motions
• Subjected to serious mental effort and potential stressful…