Natl. Products and Solutions Manager

NATIONAL PRODUCT AND CHANNEL SOLUTIONS MANAGER

WHAT IS THE OPPORTUNITY?

Reporting to the Head of RBC U.S. Mortgage, the National Product and Channel Solutions Manager is the key leader developing integrated solutions that support the business segment strategy and innovation across a national Mortgage business, with multiple unique channels. This role is also responsible for driving the go-to-market activities which connect offerings to market execution and delivery at the client level.

This Senior leader will ensure the organization delvers competitive product and differentiated client experiences while building scalable, efficient capabilities across the organization and its unique delivery channels. This individual will operate as a strategic partner to the Head of U.S. Mortgage and the broader leadership team. Helping translate business strategy into executable product and capabilities, at an enterprise  this role, the successfull candidate will:

• Ensure mortgage solutions are aligned with business segment strategy
• Own the mortgage product portfolio and product lifecycle, including the 4 P's
• Connect key groups such as technology and finance to ensure solution enablement
• Establish and manage the product and channel roadmap
• Define, monitor key channel and product KPI's
• Create strong connectivity across sales, Ops and channels, driving accountability
• Define key client needs and translate them into differentiated solutions
• Coordinate across the portfolio management function to craft the solutions
• Perform expanded market due diligence and financial quantification of offerings, ensuring the business evolves as market conditions dictate
• Enable and execute compelling go-to-market strategies for solutions

The NP&S Manager will leverage knowledge of the market and competitors to translate hidden opportunity into organizational results. The ideal candidate will provide leadership in an increasingly complex consumer, regulatory, and technical environment to ensure the attainment of business goals. This role makes recommendations that provide fresh, innovative insight and poses questions to inspire different-in-kind thinking. Frames and answers key segment product design questions and fundamentals linked to business results and metrics.

Then takes the lead to drive effective execution and is accountable for outcomes and critical KPI's Defines the following:

• Target customers and how are they segmented and served, with what are the products and solutions that will meet their current and future needs
• How is success measured and using what components
• Where the greatest business benefit is generated, and consequently where City National Bank 'doubles down' its product and solution development investment

Looks across the matrix of products, solutions, markets and segments and improves upon City National Bank's overall value proposition in the marketplace.

• The NP&S Leader has responsibility for bringing new product and capability offerings (i.e. payments, collections, liquidity, fraud prevention and system integration) to > business segments. This leader will support and build upon product management activities to drive an integrated solution portfolio for the segment, partnering with City National’s Line of Business (LOB) business leaders to truly enable sales andgrowth. This will include a comprehensive strategic review of the existing portfolio to identify, rationalize, and prioritize City National Bank’s Mortgage offerings across.
  
  Additionally, this role will create and own the vast Customer journeys across the business segment
• The SSM will bring clarity to the current and future segment solutions strategy as it relates to Mortgage needs, understanding and articulating the drivers and needs at different client levels. The successful candidate will embed segment solutions expertise across the organization, and fundamentally enhance the face and impact of product management and go-to market activities while ensuring compliance with regulations.
• Setting Strategy and Integration Capabilities
• Integrating knowledge of market dynamics, customer needs, competitive strengths and weaknesses, and internal capabilities into a sound strategic product portfolio plan.
• Developing strategies for future scenarios, and translating strategy across multiple functional areas.
• Segment Portfolio Strategy and Planning
• Competitive product insights and analytics to lead the treasury management industry
• Working with the LOB leaders to translate business…