Operations & Member Services Coordinator

Operations & Member Services Coordinator Join Our Team

Location: Parkville, Missouri
Organization: Parkville Area Chamber of Commerce & Economic Development Council (PACE)
Status: Part-Time to Flex-Time (20-35 Hours coverage Monday-Friday weekly, based on Organizational Needs and Event Calendar)
Reports To: Executive Director and PACE Board of Directors

The Parkville Area Chamber & Economic Development Council (PACE) seeks a highly organized, professional, and service-oriented Operations & Member Services Coordinator to support daily operations, membership engagement, and program delivery.

This position serves as a key operational partner to the Executive Director, helping ensure the effective administration of Chamber and Economic Development initiatives while maintaining strong relationships with members, sponsors, community partners, and volunteers.

The ideal candidate possesses strong organizational and communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced business environment. This individual will play a critical role in supporting membership growth, business engagement, event execution, and organizational effectiveness.

The Operations & Member Services Coordinator supports PACE's administration, membership services, communications, and program implementation efforts. The position serves as a central point of coordination for organizational activities and helps ensure the successful delivery of member programs, community events, leadership initiatives, and economic development efforts.

This role requires a proactive professional who can effectively manage multiple responsibilities while providing exceptional service to members, volunteers, community partners, elected officials, and business stakeholders. This position reports to the Executive Director; in the Executive Director's absence, it reports to the Chair of the Executive Board.

• Build and maintain positive relationships with current and prospective members.
• Support membership recruitment, onboarding, retention, and engagement efforts.
• Respond to member inquiries and connect members with available programs, resources, and opportunities.
• Maintain accurate membership records and track participation and engagement activities.
• Assist in communicating and delivering member benefits and services.
• Help identify opportunities to increase member satisfaction, participation, and retention.
• Respond to emails and phone messages within 24 hours.

• Maintain organizational records, databases, files, and administrative systems.
• Prepare meeting agendas, packets, minutes, reports, and supporting documentation for committees, the Executive Director, and Board of Directors.
• Coordinate calendars, schedules, and organizational deadlines.
• Track organizational projects, programs, and committee initiatives.
• Ensure compliance with organizational policies, procedures, and recordkeeping requirements.
• Support office operations and maintain a professional and welcoming environment for members and visitors.

• Coordinate member and community communications through newsletters, email campaigns, website updates, and social media platforms.
• Develop marketing materials and promotional content, and support organizational messaging.
• Support public relations efforts and maintain a consistent professional image for the organization.
• Help communicate the value and impact of Chamber and Economic Development programs, events, and initiatives.
• Promote member businesses and community engagement opportunities.

• Coordinate logistical planning and execution of Chamber, Economic Development, leadership, and community events.
• Assist with event budgeting, sponsorship fulfillment, event communications, and participant support.
• Coordinate registrations, event materials, vendor communications, and attendee engagement.
• Support volunteer committees with event planning and implementation.
• Complete event setup, coordination, and post-event breakdown and evaluation activities.
• Maintain event records and help evaluate program outcomes and participant feedback.

• Provide administrative and organizational support to volunteer committees and task forces.
• Facilitate communication between committee members, board members, sponsors, and staff.
• Track project timelines, action items, committee progress, and event-related expenses.
• Assist committee chairs in organizing meetings and advancing committee goals.
• Celebrate volunteer accomplishments and support a positive volunteer experience.

• Assist with membership growth initiatives and business outreach efforts.
• Support sponsorship development, benefit fulfillment, and sponsor communications.
• Help prepare materials that demonstrate the value and impact of PACE programs, events, and investments.
• Assist in identifying…