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Strategic SMB Customer Success Manager — AI SaaS
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-06
Listing for:
Karbon, Inc.
Full Time
position Listed on 2026-09-06
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Karbon is hiring an SMB Customer Success Manager to oversee a broad portfolio of SMB accounts in the USA. You will build strong relationships, drive product adoption, and work with support and product teams to deliver consistent value and renewals.
You will use data and feedback to optimize the customer experience, reduce churn, and foster growth. Experience in SaaS and comfort with analytics are essential for success.
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