Business Analyst

Job Description:

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• is a leading telecommunications company dedicated to providing high-quality services across the United States. With a commitment to innovation and customer satisfaction, we strive to enhance our operations continuously. As part of our dynamic team, you will play a crucial role in driving data-driven decisions and process optimizations to ensure our continued success in the competitive telecom industry.

As an Operations Intelligence Analyst, you will be responsible for analyzing data, identifying trends, and providing actionable insights to support strategic decision-making and operational efficiency within our telecom network. You will collaborate closely with cross-functional teams to drive improvements in network performance, customer experience, and business operations.

What you will do to contribute to the company's success

• Reports into the Director of Operations Intelligence, supports our efforts in leveraging data and analytics to drive operational excellence and inform business decisions. The successful candidate will be responsible for developing and implementing advanced analytical strategies, overseeing data collection and analysis, and providing actionable insights to optimize operational performance.
• Works individually and collaboratively with other OI and BI team members to support operational decision‑making and drive business growth.
• Builds, maintains, and communicates detailed reporting models, scorecards, Key Performance Indicators (KPI), and related tools to assist operations leadership in evaluating operational performance.
• Prepares and presents presentations to team and Company leadership on results using dashboards, PowerPoint, Power BI, and/or other visualization tools.
• Provides strategic assistance to the OI Director and/or the operations team by making recommendations in the areas of operational efficiency and effectiveness.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high‑level information into details, abstracts up from low‑level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

• Critical Thinking: Ability to analyze data from various angles and challenge existing assumptions.
• Decision-Making: Proficiency in providing data‑driven recommendations that influence business outcomes.
• Communication
  
  Skills:
  
  Excellent verbal and written abilities to explain complex data insights to non‑technical audiences.
• Data Visualization: Expertise in crafting clear and meaningful visual representations of data.
• Data Analysis - Expertise in examining data to identify patterns, trends, and insights.
• Problem-Solving - Strong ability to solve business challenges through data‑driven solutions.
• Business Acumen - Deep understanding of business processes and industry‑specific knowledge.
• Strategic Thinking - Ability to align BI efforts with organizational goals and strategy.
• Customer Focus - Dedicated to understanding and addressing the needs of internal or external clients.
• Attention to Detail - Precision in handling data to ensure accuracy and reliability.
• Curiosity - A keen interest in exploring new data sources, analytical methods, and industry trends.

• Bachelor's degree from four‑year college or university in science, technology, engineering, or mathematics preferred.
• 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to apply mathematical…