Training Manager, S&D

Description About Just Fare

Just Fare is building a just world where food is a force for social change. We make good food — for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen.

We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 494,250 meals to communities fighting food insecurity in the Bay Area.

Tastes good. Does good.

The Training Manager is responsible for developing the training, documentation, and operational standards that help Just Fare teams consistently execute great work as the company grows.

The role will live under the Pantry Services program supporting the creation of training materials and facilitation of training across multiple markets to support the business unit and related services. The Training Manager will also support Just Fare's established Catering operations by helping maintain and improve existing training materials, SOPs, and operational documentation and facilitating training and process rollouts as needed.

The Training Manager will also serve as a resource to other Just Fare teams, supporting standardization and continuity of training materials, operational documentation, and process rollouts.

This is a highly field-based and travel-oriented role. Success requires learning operations firsthand, working alongside frontline teams, and translating real-world processes into clear systems that employees can understand and consistently execute.

The Training Manager reports to the Director of Pantry Services and works cross-functionally with leaders across Just Fare.

• Develop training material and facilitate new and recuring training for frontline employees, site leads, and managers.
• Build structured onboarding and role-specific training plans.
• Conduct hands-on field training and coaching across client locations.
• Develop tools to assess employee proficiency and identify ongoing training needs.
• Partner with managers to address recurring performance or knowledge gaps through training and coaching.
• Support training and team readiness for new site launches and major program transitions.

• Support the development, organization, and ongoing maintenance of program SOPs, checklists, training guides, and operating standards.
• Work directly with operational leaders and frontline teams to document field work along with manuals and other resources to develop relevant, easy-to-use tools and resources.
• Standardize key Pantry processes including stocking, receiving, inventory, merchandising, food safety, sanitation, opening and closing procedures, and equipment use.
• Establish a consistent approach to how operational training materials and SOPs are created, organized, updated, and rolled out.
• Support other Just Fare departments in developing training materials and operational documentation as needed.
• Partner with Catering leadership to maintain, update, and improve existing Catering SOPs and training materials, while prioritizing the development and standardization needs of Pantry Services.

• Regularly work across locations to understand workflows, observe execution, and evaluate adherence to operating standards.
• Identify inconsistencies, operational gaps, and opportunities to improve training or processes. Contribute to qualitative and quantitative guides for role performance.
• Support in people and performance data and development of KPI’s, competencies.
• Partner with Operations Managers and site leadership to implement new standards and reinforce existing ones.
• Maintain strong working knowledge of frontline Pantry roles and be prepared to work alongside teams during training, launches, transitions, and operational resets.
• Capture learnings from the field and use them to continuously improve SOPs and…