Director, Strategic Client

Purpose

The Director, Strategic Client Growth is responsible for driving enterprise-wide adoption and expansion of Clinisys solutions within designated strategic client organizations.

This role serves as the executive business leader for one or more of Clinisys' most important strategic accounts, ensuring that long-term growth objectives translate into coordinated execution across Sales, Product Management, Product Development, Professional Services, and Customer Support.

Unlike traditional customer-facing roles that focus on exclusively on a singular function such as sales, implementations, customer success, or support, this position owns the strategic alignment, growth plan, targets, and operational program orchestration required to achieve enterprise adoption at scale.

The Director, Strategic Client Growth is accountable for strategic customer growth and enterprise adoption outcomes through cross-functional leadership, executive governance, and organizational influence. Functional ownership of Sales, Product, Services, and Support remain within their respective organizations, while this role aligns those functions toward shared strategic customer objectives.

Success is measured not by projects completed, features delivered, or support cases resolved, but by enterprise adoption, growth, deployment expansion, and long-term customer value realization.

At Clinisys, AI is integrated into core workflows to improve effectiveness, scalability, consistency, decision quality, and operational performance.

AI is considered a fundamental operating capability, not an optional skill.

The Director, Strategic Client Growth is expected to leverage generative AI, copilots, agentic workflows, predictive insights, and AI-enabled operating models as part of daily work activities.

Examples include:
Strategic account planning, Executive briefing preparation, Customer health assessments, Risk identification and mitigation planning, Growth forecasting, Resource planning, Executive communication development, Initiative prioritization, Transformation roadmap development, Cross-functional decision support.

The successful candidate must demonstrate the ability to utilize AI responsibly while maintaining accountability for all recommendations, decisions, communications, and business outcomes.

• Own and maintain multi-year enterprise adoption strategies for assigned strategic clients.
• Establish growth plans that drive deployment expansion across laboratories, business units, geographies, and operational functions.
• Identify barriers to enterprise adoption and lead cross-functional efforts to eliminate them.
• Monitor growth opportunities, deployment progress, and strategic account health.
• Own enterprise deployment sequencing strategies aligned to customer objectives and Clinisys capabilities.
• Drive executive alignment around long-term expansion goals.

• Lead enterprise transformation initiatives that support adoption of Clinisys solutions across strategic client organizations.
• Establish governance frameworks and executive steering committees that enable long-term success.
• Align internal investments and priorities with customer transformation objectives.
• Ensure organizational readiness across client and Clinisys stakeholders.
• Own and maintain multi-year transformation roadmaps aligned with customer business outcomes.

• Build trusted relationships with executive sponsors and senior stakeholders.
• Engage regularly with C-Suite, Lab Directors, Quality Leaders, Scientific Executives, and Business Leaders.
• Lead Executive Business Reviews, strategic planning discussions, and transformation steering sessions.
• Serve as a strategic advisor to customer leadership teams.
• Act as a senior escalation point for issues that may impact enterprise growth and adoption.

• Direct cross-functional workstream execution across Product Management, Product Development, Professional Services, Support, Solution Architecture, Sales, and Account Management.
• Establish accountability and alignment around strategic customer objectives.
• Escalate risks and organizational constraints that may inhibit deployment success.
• Influence prioritization and resource allocation decisions across multiple functions.
• Ensure future implementation, support, and product capacity aligns with strategic growth plans.

• Represent strategic customer priorities within internal planning processes.
• Provide business context that supports roadmap decisions and investment prioritization.
• Help identify product capabilities necessary to support enterprise expansion objectives.
• Partner with Product Management and Engineering leadership to align delivery investments with future deployment opportunities.
• Advocate for scalable solutions that benefit both strategic customers and the broader Clinisys customer base.