Senior Product Analyst

Job Summary

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

The Senior Product Analyst role is responsible for assessing, monitoring, and optimizing products in the market. The incumbent collects relevant data to enhance existing products and uses this information to develop new ones. The Senior Product Analyst leads collaboration with other product teams, stakeholders, and users to improve products through user-centered design and continuous data-driven improvements.

• Assessing and monitoring the performance of products in the market
• Establishes new product metrics and optimizes and monitors existing product metrics (ex. Quality, Performance, Adoption, Utilization)
• Create and maintain reports and dashboards based on stakeholder needs
• Initiates user research to collect data and recommend enhancements to existing product portfolio
• Analyze user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities
• Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas
• Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements
• Cleary documents findings and recommendations for Product Manager and internal stakeholders
• Product SME Represent the product internally across Surescripts, with customers, and externally at industry events as needed
• Act as a liaison between internal/external stakeholders and partners
• Product Support & Go To Market Activities Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, conducting data analysis, and transition to General Availability operationalization
• Develop and maintain product documentation for support teams and technical teams
• Educate internal stakeholders on product functionality, issues, updates, etc.
• Collaborate with internal and external teams to identify, diagnose and address product related issues

• Bachelor’s degree or equivalent experience
• 5+ years of experience in related, progressive roles
• 3+ years health information technology experience, for example: EHRs, HIEs, Public Health or Health Care Providers
• 3+ years of experience as a Business Analyst or Product Analyst or Technical Customer Support
• Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

• 2+ years of experience assessing market and customer needs for information products and services
• Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries
• User-Experience Design training or background
• Experience with industry standards such as NCPDP, HL7, FHIR
• Experience with Aha! for Product Management

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed . To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas.

Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched…